Benefits Administration Consultant II

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

The Standard has completed the acquisition of the Employer[AM1] Voluntary Benefits business from Allstate. This deal enhances our competitive position in the market with a comprehensive offering of workplace benefits products and capabilities.

Job Summary
The Benefits Administration Consultant II is responsible for managing the onboarding process for new employer customers, focusing on billing account management and premium processing. This includes validating account set-up information, educating customers on their role in the billing process, and ensuring a smooth transition during implementation. The Consultant will also monitor ongoing billing processes to identify and address any issues, ensuring accuracy and customer satisfaction.

• Lead administration calls with new and existing accounts to provide continuous customer support.
• Collaborate with the account management team to communicate, escalate, and resolve issues.
• Maintain monthly reporting to track challenges or potential account lapses.
• Advise customers on administration options and collect feedback to improve services.
• Review employer payment records to ensure deductions align with elected coverage.
• Research, analyze, and respond to customer requests or escalation situations.
• Build and maintain strong relationships with employers, brokers, and regional offices.
• Resolve policy discrepancies and prepare reconciliation reports for employers.
• Keep timelines and reporting up to date for assigned accounts.
• Suggest and implement approved process improvements.

• Ability to manage multiple accounts and prioritize tasks effectively is a requirement of the role. *

Skills and Background You’ll Need
• 2+ years of experience in benefits administration or related field.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Strong analytical and problem-solving skills.
• Experience with billing processes and premium processing.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple projects simultaneously while maintaining accuracy.

Key Behaviors of a Successful Candidate
• Strong attention to detail and accuracy.
• Proactive and solution-oriented mindset.
• Effective communicator, both written and verbal.
• Customer-focused and able to manage difficult situations.
• Adaptability to evolving customer needs and administrative requirements.

Why Join The Standard?
We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of the talented, creative, and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:
• A rich benefits package including a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off
• A supportive and responsive management approach
• Opportunities for career growth and advancement
• Paid time off to volunteer
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Much more!

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.