Benefits Account Manager
South Dakota DBI - Remote Office
About the Team/Role
Benefits Account Manager
An Account Manager is responsible for building strong relationships with strategic Employer Groups. An Account Manager needs to be proactive in responding to Employer Group concerns related to changing regulations, product updates and potential service concerns.
How you'll make an impact
Account Management for employer groups
Resource for Employer’s FSA, HRA, HSA and Transit account questions
Answer inbound calls/ Respond to phone calls and email inquiries within SLA’s
Handle Employer Group Escalations
Provide necessary Reporting for Employer Group
Deliver exceptional customer service
Subject Matter Expert on Employer Group (1 Points)
Familiarity with Employer Group’s Plan designs
Familiarity with Employer Groups File Schedules
Resource for Benefit Services team for Group questions
Provide training to Benefit Services team on Employer Group
Work with internal teams to ensure Employer Group loyalty
Communicate with internal teams about changes in Employer Group plans
Ensure a smooth renewal process and enrollment period
Provide feedback to other teams on Employer Group concerns
Handle Employer and Consumer Services Phone and Email requests
Assist Employer and Consumer services teams with calls and emails
Work to meet Partner SLA’s
Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations
Other duties as assigned
Must be willing to work the following hours to include possible holidays and
occasional overtime:
Training hours - 8:00AM-4:30PM CST
Schedule after training - 10:30AM-7:00PM CST
Experience you'll bring
Experience with OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, Dependent Care Accounts and Transit accounts) is a plus
Demonstrated excellent customer service skills
Excellent verbal and written communication skills
Excellent analytical skills
Excellent organizational skills
Job Profile
Must work specific hours Occasional overtime Possible holidays Remote Office
Benefits/PerksDental Insurance Disability Insurance Flexible Spending Flexible Spending Accounts Health insurance Health savings account Life Insurance Paid Time Off Quarterly or annual bonus Retirement plan Retirement savings Retirement savings plan Total compensation package Tuition reimbursement Vision Insurance
Tasks- Build relationships
- Deliver customer service
- Ensure compliance
- Handle escalations
- Provide reporting
- Provide training
- Respond to employer concerns
- Train internal teams
Account management Analytical Communication Customer service Dependent care accounts Flexible spending accounts Health reimbursement arrangements Health savings accounts HIPAA HITECH OnBase Organizational Regulatory Compliance Reporting Sales Transit accounts Wex Health Cloud
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9