Behavioral Health Care Associate

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
This is a fully remote position, Working 8:30-5:00 pm eastern with no weekends. The Care Associate position supports the Medicare Behavioral Health precertification team in providing optimal care to our members and providers.
 
Additional responsibilities include but not limited to the following:
 
- Managing requests from non par provider for transition of care services.
- Collaborating with Clinical staff and assisting with administrative work for outpatient cases.
- Communicating with Behavioral Health Providers regarding requests for outpatient services
- Utilizing established workflows to review requests for services that do not require clinician review

Required Qualifications
 
- 2 years experience in health insurance field  
- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
- Use a residential broadband service with internet speeds of at least 25 mbps/3mbps in order to ensure sufficient speed to adequately perform work duties. Some candidates may be eligible for partial reimbursement of the cost of residential broadband service
 
Preferred Qualifications
 
- 2 years Behavioral Health experience working with mental health population 
- Comfort providing telephonic customer support to members with complex behavioral health needs.
- Basic understanding of behavioral health levels of care and provider types

Education
 
Associate's Degree or Equivalent Experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.