Bankruptcy Services Representative

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Bankruptcy Services Representative

Job Location:

Address: 1600 W. Monroe St. Phoenix, AZ 85007

Posting Details:

Salary: Starting at $20.1923/hour (annualized at $42,000) - depending on experience

Grade: 18

Closing Date: Open Until Filled

This position may be available for remote work in the state of Arizona with a (1) day in-office requirement based on team rotation, based on departmental needs and continued meeting of performance measurements.

Job Summary:

The Bankruptcy Services Representative is responsible for monitoring, reviewing, and providing input and guidance to taxpayers and the Department regarding the collection of taxes under bankruptcy protection. This role monitors bankruptcy cases for compliance and reviews/approves/rejects proposed bankruptcy payment terms to ensure the Department’s interests are protected. Additionally, this role determines the collectability of taxes upon either discharge or dismissal of bankruptcy cases, and advises other Department business units of the proper course of actions necessary when a taxpayer is under bankruptcy protection. This role may be required to provide support to the Attorney General’s Office in regards to litigation in administrative/judicial forums.

Job Requirements:

Education & Experience
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.
- Minimum two (2) years of collections or related experience

Licenses & Certifications
- None

Knowledge/Understanding
- Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
- Knowledge and understanding of tax collection enforcement rules and regulations in regards to bankruptcy cases
- Knowledge of investigative and research techniques
- Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
- Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skills
- Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
- Effective organization and time management skills with the ability to make measurable progress on multiple priorities
- Skilled in compiling and analyzing detailed financial information
- Strong interpersonal skills and demeanor
- Strong negotiation and persuasion skills
- Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
- Proficient in the use of tax reporting systems

Abilities
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
- Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
- Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
- Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
- In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
- No substantial exposure to adverse environmental conditions (such as in typical office or administrative work)
- If completing work remotely, must perform job duties in a dedicated, secured space with internet access

Selective Preference(s):

- Experience in a tax collection program or customer service experience emphasizing administrative and judicial/legal collection enforcement
- Experience with Continuous Improvement, Six Sigma and/or LEAN

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:

- Employment and Education Verification
- State and Federal Criminal Background Check, including fingerprinting
- Arizona Tax Filing Records Check
- If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides a world class comprehensive benefits package including:
- Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
- Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
- Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Human Resources Talent Team. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If you have any questions, please contact the ADOR Human Resources office at talentgroup@azdor.gov.

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