AVP, Customer Strategy & Value Realization

USA - Remote

League Inc.

USD 173K+ Full Time Exec Senior

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Published 10 hours ago

About League

Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

Position Summary

As the AVP, Customer Strategy & Value Realization, you will be a key leader in shaping and executing League's customer-centric vision. In your first phase of this role, you will develop resources and practices for the team to measure and present customer value metrics on an ongoing basis.

This role requires a deep understanding of customer needs, market trends, and competitive dynamics, combined with a data-driven approach to decision-making. Once the resources are developed, you will lead a high-performing team and collaborate cross-functionally to deliver exceptional customer experiences and achieve ambitious business objectives.

In this role, you will:

Define and document best practices for value realization, ensuring that customers continuously experience the desired outcomes and maximizing retention
Work with internal teams and customers to define key business outcomes, KPIs, and success metrics that align with customer goals. Design systems for measuring value delivered, ensuring continuous alignment with customer expectations.
Utilize analytics to develop value-based reporting for customers. Present the realized value to key customer stakeholders and internal teams
Work closely with Customer Strategy, Product, and Content teams to ensure that value realization is embedded into all aspects of customer engagement and communication.
Coach the Customer Strategy team as a whole to adopt and refine value realization materials.
Develop and champion the respective strategy for each customer, aligning it with League's business goals (including revenue targets) and product roadmap.
Understand customer business challenges, pain points, and motivations.
Partner with the pre-sale value team to continue the value life-cycle for our customers. Ensure on-going measurement and value realization of customer business cases.
Stay abreast of industry trends, competitive landscape, and emerging technologies to inform customer strategy and maintain League's competitive edge.
Present customer strategy insights and recommendations to senior leadership, influencing strategic decision-making.
Build and maintain strong relationships with key stakeholders, both internal and external.
Lead and mentor a team of Principals, fostering a culture of innovation, collaboration, and data-driven decision-making

About You:

8-10 years work experience, ideally in healthcare management consulting, strategic account management, or equivalent industry experience
Experience in a value realization or customer value team in a healthcare setting.
Experience leading and managing teams of senior consultants or strategists.
Experience developing and implementing user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
Experience working with external clients from major Fortune 500 companies
Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
Startup and/or growth stage technology experience preferred (but not required)
Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

What We Offer

Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
Bonus Program: Be rewarded for your contributions with our performance-based bonus program
Employee Stock Option Program: Become an owner and share in our success through our stock option program
Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
Mentorship Program: Benefit from guidance and support from experienced leaders in your field
Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity

Security-Related Responsibilities

Ensure access management is performed in compliance with the employee's role and responsibilities
Responsibility and accountability for executing League's policies and procedures within the department/ team
Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
Compliance with Information Security Policies

We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

US APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for USA applicants only$173,800—$260,600 USDOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.

Our Application Process: Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

You should receive a confirmation email after submitting your application.
A recruiter (not a computer) reviews all applications at League.
If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
The final step is an offer, which we hope you will accept!
Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

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