AVP, Customer Strategy

About League  

Founded in 2014, and with a total funding currently at $220 million;  League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

Position Summary

As the AVP, Customer Strategy, you will be a key leader in shaping and executing League's customer-centric vision. You will be responsible for developing and implementing strategies that drive customer retention and growth across all segments. This role requires a deep understanding of customer needs, market trends, and competitive dynamics, combined with a data-driven approach to decision-making. You will lead a high-performing team and collaborate cross-functionally to deliver exceptional customer experiences and achieve ambitious business objectives.

In this role, you will:

• Develop and champion the respective strategy for each customer, aligning it with League's business goals (including revenue targets) and product roadmap.
• Understand customer business challenges, pain points, and motivations.
• Define and track key performance indicators (KPIs) to measure the effectiveness of League’s solution offering and identify areas for improvement.
• Collaborate closely with product, engineering, marketing, content, and operations teams to ensure seamless execution of customer initiatives.
• Stay abreast of industry trends, competitive landscape, and emerging technologies to inform customer strategy and maintain League's competitive edge.
• Present customer strategy insights and recommendations to senior leadership, influencing strategic decision-making.
• Build and maintain strong relationships with key stakeholders, both internal and external.
• Lead and mentor a team of Principals, fostering a culture of innovation, collaboration, and data-driven decision-making.

About You:

• 8-10 years work experience, ideally in healthcare management consulting, strategic account management, or equivalent industry experience
• Experience leading and managing teams of senior consultants or strategists.
• Experience developing and implementing user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

What We Offer

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity

Security-Related Responsibilities

• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies

We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

US APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for USA applicants only$173,800—$260,600 USDOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.

Our Application Process:   Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners
• Highmark Health, Google Cloud, League: new digital front door to seamless care
• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
• League raises $95 million USD in Series C to build world’s leading healthcare CX platform
• Forbes x League: The Platformization Of Healthcare Is Here
• Fast Company x League: If we want better innovations in healthtech, we need more competition

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