Avionics Product Support Specialist (Remote)

Date Posted:

2024-11-15

Country:

United States of America

Location:

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Position Role Type:

Remote

At Collins Aerospace, our people make the difference and are the backbone of our technologies. We are currently searching for an Avionics Product Support Specialist to join our team in Cedar Rapids, Iowa. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. Join Collins Aerospace and help shape our future while creating yours. 

Our Avionics Product Support Specialists are the initial points of contact within the Company for customer issues involving fielded Collins Aerospace equipment. Avionics Product Support Specialists provide initial technical support and troubleshooting to assist in resolving customer problems with our products whilst aligning with the customer's urgency. They draw upon the collective resources of the Company when necessary and escalate appropriately to drive and implement timely resolution of customer problems.

• The preferred candidate will be located onsite in Cedar Rapids, IA; remote candidates outside of location will be considered.

• This position requires a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 4 on, 4 off ; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, two months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

WHAT YOU WILL DO:

• Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems.

• Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.

• Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner.

• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.

• Ensure timely resolution of customer support and assistance requests utilizing established procedures.

• Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

• Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.

• Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 4 on, 4 off ; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, two months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

• Experience troubleshooting or repairing avionics equipment required.

• Experience in aviation maintenance, avionics, electronics, or a related field required.

QUALIFICATIONS WE PREFER:

• Bachelor’s Degree in an Aviation Related field is preferred.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance. 

•       Three weeks of vacation for newly hired employees. 

•       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  

•       Tuition reimbursement program.

•       Student Loan Repayment Program. 

•       Life insurance and disability coverage. 

•       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. 

•       Birth, adoption, parental leave benefits. 

•       Ovia Health, fertility, and family planning.  

•       Adoption Assistance.           

•       Autism Benefit. 

•       Employee Assistance Plan, including up to 10 free counseling sessions.  

•       Healthy You Incentives, wellness rewards program.

•       Doctor on Demand, virtual doctor visits.  

•       Bright Horizons, child and elder care services.

•       Teladoc Medical Experts, second opinion program.  

•       And more!  

 

Learn More and Apply Now!

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

#reempowerprogram 

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.  

Minimum Program Qualifications

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.​

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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