Auto Towing and Storage Adjuster - Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

 As part of the Allstate Tow & Storage Negotiation Team, you will play a vital role to ensure we deliver on our promise to help restore people's lives after they experience a loss. You will be responsible for investigating, evaluating, negotiating, settling invoices, and moving vehicles being stored at towing/storage facilities or repair shops. You will research, evaluate, and negotiate towing/storage costs associated with the claim to the best of your ability, while working directly with customers, shops, towing and/or storage facilities in a caring and professional manner, with our end goal of equitable settlements. You will be challenged to manage multiple claims simultaneously, document every step of activity for each claim and potentially draft/send correspondence letters.  You may also be required to handle different markets/territories.  Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.

Key Responsibilities

Investigating, evaluating, negotiating, settling invoices, and moving vehicles being stored at towing/storage facilities or repair shops.
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