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Auto Claims Specialist -Pacific Northwest (WA & OR) or West Region (Remote)

Remote, United States; Remote, Washington, United States; Tigard, Oregon, United States

At Selective, we don't just insure uniquely, we employ uniqueness. 

Our Business  

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year. 

Working at Selective 

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.  

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process. 

Click to learn more about the Selective Claim Culture and why Selective is right for YOU!  https://youtu.be/zuF1YgAyQfo

Selective Insurance is seeking an experienced Auto Claims Specialist for this remote position handling Heartland and West Region claims. The ideal candidate would be located in the Pacific Northwest (Washington and/or Oregon) or located in the West Region with experience handling Washington and/or Oregon claims.

The purpose of this position is to provide direct handling of the company’s non- litigated and lower level litigated Auto PD and BI claims. These claims should not involve any major coverage issues.   Position may also handle non-litigated UM/UIM claims. Responsibilities of this position include basic coverage analysis, investigation, evaluation, negotiation and disposition of assigned claims. The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual’s prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. 

JOB RESPONSIBILITIES:

  • Investigate coverage and liability of claims through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information. Issue applicable coverage letters.
  • Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary.
  • Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.
  • Evaluate, negotiate and resolve property damage and bodily injury claims within delegated authority.
  • Handle auto liability files from start to finish.
  • Assign appropriate counsel if needed to defend a claim.
  • Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability".
  • Receive and approve expenses incurred to investigate, process, and handle a claim.
  • Close claim by issuing check or denial and securing appropriate releases. Prepare check requisitions for all loss and expense payments.
  • Explore contribution on all claims assigned.
  • Prepare for and participate in claims review and settlement conferences.
  • Analyze information, including depositions, expert reports, attorney evaluations, and medical reports, gained from discovery during litigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence.
  • Assign medical or other experts to case and arrange for medical examinations.

JOB QUALIFICATIONS:

  • College degree preferred
  • Minimum of three years of bodily injury claim handling experience preferred
  • Experience in handling non-litigated auto PD and BI Claims
  • Industry training/designations preferred
  • Effective verbal and written communication skills
  • Strong time management and organizational skills
  • Negotiation and claim disposition skills with proven problem-solving ability
  • Strong judgment and decision making skills
  • Self-starter with ability to work independently
  • Moderate proficiency with standard business-related software

The salary range for this position is $71,000 - $112,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Competitive base salary Comprehensive health care plans Discounted Employee Stock Purchase Program Employee Stock Purchase Program Health Care Plans Incentive plan eligibility Paid Time Off Paid time off plans Retirement savings plan Retirement savings plan with company match Tuition Assistance Tuition assistance and reimbursement programs

Skills

Basic coverage analysis Claims processing Communication Coverage Analysis Insurance Investigation Litigation Negotiation

Tasks
  • Analyze information to evaluate claims
  • Assign medical or other experts to cases
  • Evaluate, negotiate, and resolve property damage and bodily injury claims
  • Handle auto liability files
  • Interact with underwriters and agents
  • Investigate coverage and liability of claims
  • Process incoming calls and correspondence
Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9