Associate Strategic Account Manager

Growth Marketing Manager  
Ascend is a fast-growing SaaS company that helps mid-market and large enterprise customers automate accounts payable processing through text extraction, machine learning and powerful integration into their financial systems – saving them millions each year.  Our clients include household names like NASCAR, Panera, Virgin Voyages, Life Time Fitness and PGA Tour as well as many of the nation’s largest and most renown hospitals and health systems, financial services providers, and higher ed institutions.  
  
Ascend is a fully remote company that offers competitive pay, exceptional benefits and unlimited time off.  Most importantly, we offer the chance to learn, take ownership and build your career the way you’ve envisioned. 

  
What would you do at Ascend? 
 We’re looking for an Associate Strategic Account Manager with domain expertise in Accounts Payable, Workday ERP or other financial related field who can work with Ascend’s customer base to maintain, grow, delight and retain a portfolio of accounts and also assist other Strategic Account Managers maintain GRR. This role will report to the Chief Customer Officer at Ascend. This is a growth-oriented role with promotion opportunities to strategic account manager or solutions consultant. 
As an Associate Strategic Account Manager you will manage a select group of customers where you will be expected to foster and grow the customer and account relationship leading to a business partnership which results in long-term growth and retention, and achievement of company metrics for Accounts Payable automation and product adoption. You will do this by using strong relationship management skills, a proactive mindset, and a consultative approach to Account Payable automation. 
Your curiosity, drive and human connection will assist our customers in tapping into the benefits of Ascend’s solutions and achieving their own financial metrics and goals. 
Your day-to-day will include: 

• Be part of a collaborative team of Strategic Account Managers and Solutions Consultants identifying best practices for product adoption and automation, including use of AI solutions and recognition solutions 

• Leading customers to understand Ascend solutions and identifying supplier invoice patterns to improve touchless process automation 

• Manage the contractual and long-term relationship of an assigned customer portfolio, understanding their unique needs, demographics, business drivers and financial department goals, and regularly create business reviews and strategic account plans. Your focus will be on creating high levels of customer sentiment that reduce customer churn, and foster account expansion. 

• Manage the commercial relationship including pricing strategy, renewal planning and expansion/growth opportunities. 

• Maintain a healthy customer portfolio that aligns with the business and partnership strategies: By conducting regularly cadenced customer reviews, you will ensure goal alignment is maintained, performance targets are met, and that their product expectations and desired outcomes are realistic and achievable. You will have opportunities to work with different teams (product and partnerships) to improve the total value of Ascend’s solutions and ecosystem of partnerships 

• Potential to form part of an overall strategic account team for Top ARR accounts, working as a collaborative partner with Strategic Account Managers on key initiatives, new product launches and growth/upsell 

• AP Consulting approach – use your AP background to help with change management and process changes that can further support the use of Ascend and its solutions. 

 
The pay range is $75,000 - $85,000 based on experience and expertise. 

What is Ascend looking for in a candidate? 
 -4+ years of experience with accounting teams and terms. 
- 5+ years of experience in the field of Account Management or Customer Success, preferably at a SaaS company that is focused on B2B enterprise and mid-sized customers. 
- Demonstrated proficiency with tools such as Salesforce, ChurnZero, Gainsight, or similar. 
- Demonstrated proficiency with Microsoft Excel, SQL or other business analytics solution. 
- Excellent written and verbal communication, at various levels from department to executive level 
- A natural curiosity and a passion for customer success 
Not required but nice to have: 
- GAAP (or similar) certification 
- Familiarity with Workday Financials (from an AP SME perspective) and/or other cloud ERP systems 
  
Why should you apply? 

• We offer everything you’d expect from a profitable company including a great salary, comprehensive health care benefits (100% covered for employees, 50% for dependents), and a generous retirement plan match. 

• You’ll receive an annual Lifelong Learning Allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.) 

• You’ll receive flexible time off, 10 paid holidays, Flex Fridays during the summer and one week off between Christmas and New Year’s. 

• A platform for good: a culture of Diversity, Equity & Inclusion, charity matching and volunteer days—creating belonging for all is in our DNA both inside and outside of work.  

• Remote-first culture. No matter where you are, you’ll feel connected to the team. 

• We take family seriously and offer flexible schedules and generous parental leave programs. 

• We give you great tools and tech to do your best work: Hardware, software, and home office setups. 

  
Our Interview and Hiring Process 
  
We want the best people on our team.  To get them, we’ve built our hiring process around three Ts: thorough, transparent and thoughtful.  Our interview process is an honest evaluation of what you’ve done, what you’re good at, and what you’re working on improving.  The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company. 
  
Here's how it works: 

• Application 

• Screening interview – phone call (30-60 minutes) 

• Deep dive interview with the hiring manager – phone call (90+ minutes) 

• Focused interviews with select potential teammates – 2 to 3 video calls (30 mins each) 

• Reference calls with your last several managers 

• Offer letter 

Apply