Associate Solutions Architect - US NY Remote
Ready to be a Titan?
The Contractor Advisory Service team is looking for an Associate Solutions Architect to join this highly specialized group in providing proactive consulting services and escalation resolution to our clients as well as supporting the company’s most impactful initiatives.
As an Associate Solutions Architect, you will accompany our customers at various points in their ServiceTitan journey, in tandem with collaboration across our business including teams such as: Product, Professional Services, and Customer Success, to deliver extraordinary outcomes. You will deliver exceptional customer service and communication, have the ability to solve complex client cases with minimal supervision, and meet resolution with a sense of urgency.
What You’ll Do:
High touch 1:1 feature implementations for customers in onboarding and in success.
Monthly instructor-lead group feature implementations.
Work closely with a mix of, but not limited to, low-to-medium complexity clients and projects to resolve issues which may include conducting account audits, optimization, product adoption implementation, and operational consulting
Work closely with and support Solution Architects and Senior Solutions Architects as they lead larger, more complex projects.
Conduct root cause analysis on significant or recurring product challenges which will yield innovative solutions, streamlined processes, training materials, and/or industry white papers
Partner with cross-functional teams to resolve and/or drive change on any issues that arise while maintaining the highest level of customer satisfaction
Assist in the customer journey by advising on sales product market fit, scaling onboarding plans for core product adoption and advanced feature sets, and driving customer engagement, ROI and best practice adoption with the Customer Success team
What You’ll Need:
Bachelor's degree with minimum 2 years of relevant working and/or equivalent experience in the trades
Deep level of …
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Countries Benefits/PerksAdoption reimbursement Company-paid medical, dental, and vision Comprehensive onboarding program Financial planning tools Flexible time off Flextime FSA and HSA Health and wellness benefits Holistic health and wellness benefits Leadership training Learning and development opportunities Parental leave Parental leave and support Recognition Support for autonomous work Telehealth options
SkillsAsana Communication Customer service Customer Success Excel Financial Planning GSuite Intacct Leadership Product Knowledge Project Management QuickBooks Sales Salesforce SQL Training
Tasks- Collaborating with cross-functional teams
2 years
Education