Associate Solutions Architect

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne is seeking an Associate Solutions Architect to join our team and help some of our largest customers secure their products! This is a perfect role for someone who knows security and wants to help deliver world-class security services and bug bounty programs. Associates assist with the technical delivery and consulting components of our customer success team. They work closely with our Enterprise-level customers, helping plan, launch, run, and grow amazing bug bounty and vulnerability disclosure programs.

The Security Advisory Services team is made up of client-facing security experts. A key function of the Post Sales Operations team, SAs provide technical expertise and advisory services to both customer accounts and internal stakeholders. We work directly with our customers to ensure that their bug bounty programs are successful and driving meaningful results for their security teams.

• Utilize security knowledge to deliver Advisory Services effectively to clients.

• Fulfill both internal and external security advisory requests.

• Engage with customers across various skill levels to help them build or enhance their security programs and software development life cycles.

• Conduct interviews to grasp customers' threat models and attack surfaces, ensuring their needs are comprehensively understood.

• Guarantee the timely and satisfactory completion of client projects and engagements, focusing on maximizing the value customers derive from their services.

• Source and identify hackers whose skills align with the services provided, fostering a supportive environment for their participation in projects.

• Provide educational consultations to customers on security challenges, helping them navigate and resolve issues encountered within their programs.

• Oversee the health of customer engagements, optimizing for engagement and vulnerability discovery, while suggesting improvements to keep programs effective and engaging.

• Apply security expertise to recommend enhancements in processes, playbooks, and tools across the Post-Sales Operations team, aiming for scalable improvements.

• Offer insights to the product and engineering teams on potential new features and improvements, and support the Customer Success Managers in serving clients of all sizes.

• 1 - 2 years of application security experience, understand security fundamentals and common vulnerabilities (e.g. OWASP Top Ten)

• 1+ years of customer-facing or consulting experience (some of this should include helping non-technical stakeholders understand security topics)

• Excellent written and verbal communication skills, and the ability to demonstrate empathy with multiple audiences

• You will be an advocate for both hackers and customers and will need to appropriately influence and push back when needed to help both be successful

• Alignment with HackerOne’s values: start with integrity, default to disclosure, act like an owner, succeed as a team, and empower our community

• No travel required

• Must be based remotely in the United States. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

• Experience with security client engagements, e.g., pentesting, security consulting, vulnerability management, etc.

• Experience with Burp Suite or similar tools

Compensation Bands:
Tier Guide

Tier A: $108,000 - $135,000

Tier B: $97,200 - $121,500

Tier C: $91,800 - $ 114,750

#LI-Remote

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We are a Circle Back Initiative Employer and commit to responding to every applicant.

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.