Associate Manager Digital Brand Operations Sephora Collection

Job ID: 262192
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Merchandising
Remote Eligible: No

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

When it comes to beauty, we know a thing or two – that’s just what happens when you’re the brand created and fostered within Sephora’s walls. We have access to things like heaps of customer insights, a spot-on trend pipeline, and the industry’s best merchant and product development teams. As Sephora’s own brand, we flex this one-up to create products that perform. With all that insider knowledge, we make the products you want and need, including what’s trendy, what’s cutting-edge, and what’s just plain *the best* quality. So, whether you’re looking for a ride-or-die black eyeliner or a clean skincare routine that doesn’t require a small investment, rest assured: Sephora Collection will wow you and your wallet.

The Associate Manager, Digital Brand Operations ensures the Sephora Collection brand experience on dot com is optimized for driving total sales and providing exceptional digital client experience. Reporting to the Brand Operations Manager, this role will support the end-to-end e-commerce execution in partnership with the Sephora Collection Global and Sephora Dotcom Merchandising team. In addition, you will...

• Drive & execute Sephora Collection dotcom business strategies to drive overall sales & profit
• Closely monitor SC sales and ensure dotcom is optimized to drive revenue with future activations
• Manage the overall execution of new product page setup and ongoing updates & enhancements, ensuring optimal articulation, messaging, visual presentation, and navigation for all Sephora Collection SKUs
• Maintain critical quality control on dotcom product pages
• Oversee the strategy & optimization of Product page copy content, ensuring it is consistent across the brand and is optimized for SEO
• Liaison with Sephora Dotcom Merchandising and Sephora Collection Global team on Sephora US best dotcom practices, priorities, & opportunities
• Proactively managing relationships with Rating & Reviews partners to drive the dotcom business
• Identify and act on new opportunities on the site and develop plans for continual improvement of brand experience with the changing landscape, including best/new ways to engage with clients as a brand
• Own resource and asset needs, providing feedback, and troubleshooting as needed
• Own weekly, monthly, and dotcom performance reporting and sharing/making recommendations to the Global Team & dotcom merchandising teams  
• Use a variety of tools to power the front-end experience including CMS, Machine Learning search strategies, Product Personalization engine and others
• Be the technical consultant and subject matter expert on tools and systems that drive our front-end experience
• Maintain understanding of site architecture, standards, functionality, and available resources to quickly diagnose best course of action for project execution

We'd love to hear from you if you have...

• 3-5 years retail buying office experience, eCommerce and/or Direct to Consumer
• Able to support Pacific Standard Time hours and flex when needed

The annual base salary range for this position is $99,790.00 - $111,530.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.