Associate Manager Business Operations

Job Description:

• Develop and maintain technical documentation, including user guides, API documentation, system architecture overviews, troubleshooting guides, and internal process documentation.
• Collaborate closely with engineering, product management, and support teams to ensure accuracy and clarity in technical content.
• Implement AI-assisted content generation, automation, and quality assurance processes to improve documentation efficiency and effectiveness.
• Identify opportunities for AI-driven content personalization, knowledge retrieval, and interactive documentation to improve user experience.
• Contribute to DXC’s knowledge management strategy by ensuring documentation is well-organized, searchable, and structured for long-term usability.
• Gather feedback from stakeholders and end-users to continuously improve documentation quality and relevance.
• Train and mentor team members on best practices for technical writing and AI-driven documentation methodologies.
• Serve as a subject matter expert for documentation organization and workflow initiatives.

Required Qualifications

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of experience in technical writing, preferably within the IT infrastructure, cloud computing, or enterprise software industries.
• Strong understanding of documentation frameworks, structured authoring, and content management systems (CMS).
• Experience with AI-powered content creation, natural language processing (NLP), or automation tools for documentation enhancement.
• Proficiency in tools such as JIRA, Confluence, Microsoft 365, or similar platforms.
• Ability to interpret complex technical concepts and translate them into clear, concise, and user-friendly documentation.
• Excellent communication skills and a keen eye for detail.

Preferred Qualifications

• Experience working with AI-driven knowledge bases, chatbots, or documentation automation tools.
• Familiarity with cloud computing, cybersecurity, and modern workplace technologies.
• Experience collaborating with UX designers, developers, and product managers to create user-centric documentation.
• Experience defining and executing documentation strategies for large organizations.
• Experience refactoring and consolidating content management systems.
• Excellent project management skills

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for …