Associate Director - Member Administration & Enrollment Platform
Remote US
We’re looking for someone to lead release trains and engineering teams to help delivery our futuristic Member Administration and Enrollment platform for all of our Insurance products including Medicare, Medicaid and Commercial Group. To enable our customer-centric aspirations, we must deliver key features that improve transparency, increase speed of processing, and simplify our system interactions across the enrollment and member administration functions.
The Associate Director – Member Administration & Enrollment Platform works with partners across the organization to help deliver the futuristic Member Administration and Enrollment platform that supports our mission of improving the health of the populations we serve. The Associate Director leads release trains that contain several engineering pods or delivery teams that operate with the SAFE (Scaled Agile Framework) model.
The Associate Director provides strategic advice and guidance to the release trains, business partners and other relevant stakeholders. The position is highly skilled with broad, technical, strategic and change experience. Works with executives to develop the roadmap and delivery strategies. Advises one or more areas, programs or functions and provides recommendations to executives on matters of significance, and responsible for the delivery of work assigned to specific release trains.
Responsibilities include:
Leads release trains with several delivery pods and engineering teams
Manage architecture and design team of around 12 people.
Operate as the application owner for the newly created enrollment solutions.
Works with peers from other segments on development and execution of Enterprise IT Standards and frameworks.
Sets technology strategy to deliver on corporate objectives and expected outcomes.
Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Make decisions around delivery approach, and work is performed with minimal direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Influences enterprise strategy.
Makes decisions on moderately complex to complex issues.
Develops and maintains delivery roadmap in partnership with Business leaders to deliver desired outcomes.
Creates a team culture of inclusion, support, and curiosity that demonstrates the Humana values.
Use your skills to make an impact
Required Qualifications
Bachelor's Degree
6+ years of experience in engineering and/or architecture.
2+ years of management/team leadership experience
Solid understanding of operations, technology, communications and processes
Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
Must be …
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Dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must provide high-speed internet Remote US Work-At-Home Work-At-Home Requirements
Benefits/PerksBonus Incentive Bonus incentive plan Caring community Competitive benefits Dental Life Insurance Medical Paid parental and caregiver leave Paid Time Off Parental and Caregiver Leave Personal holidays Supportive team culture Time off Vision Vision Benefits Volunteer time Volunteer time off Work-At-Home Work From Home Work From Home Flexibility
Tasks- Determining objectives and approaches
- Process Improvements
- Team Leadership
- Training
Agile Agile framework Analysis Architecture Business Cloud Cloud transformation Communications Consumer Experiences Continuous Improvement Data Engineering Healthcare HIPAA Insurance Products Leadership Medicaid Medicare Operations Process Improvement Recruitment SAFe Strategy Team Leadership Teams Technology Technology Strategy Training Wellness
Experience6 years
EducationAssociates Bachelor's Bachelor's degree Business Communications Education Engineering Healthcare Management Master's Master's degree
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9