Associate Director, Cell Therapy Trade & Distribution Operations, PASS

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary:

The Cellular Therapy Associate Director, Trade and Distribution Operations will play a key role in the management of our distribution operations across the BMS cellular therapy portfolio. This individual leads one or more third party logistic (3PL) vendors helping to identify potential issues, continuous process improvements and innovation efforts for CAR T Distribution. The selected candidate will provide input on the CAR T US distribution strategy, trade policy, and be the key point of contact driving day-to day execution of CAR T distribution operations.  The individual is expected to work collaboratively with internal and external teams supporting the CAR T Distribution operations. This individual will respond to and resolve escalated customer issues and serve as a resource for PMs and Senior PMs, internal matrix partners, and external vendors. The AD oversees the creation of certified center activations, ordering and invoicing materials and validates that they meet compliance requirements and legal approval process using internal content management platforms. The AD will incorporate a customer-centric approach in their commitment to streamline the purchase ordering process for BMS customers.

This is a remote role with 40-50% travel required.

Responsibilities 

• Leads operational oversight and program management of complex brands to ensure exceptional customer experience and efficient, effective and compliant programs

• Support, coordinate and execute network expansion for US Hematology – Cell Therapy Go to Market Strategies 

• Oversee development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.) 

• Act as a subject matter expert for distribution operations, master data and quality 

• Educate matrix partners about BMS programs, policies, procedures, and resources for cellular therapy  

• Mentor and support Program Managers’ (including Senior and Executive PM) and Tour of Duty associates’ development of knowledge and skills 

• Collaborate with Cellular Therapy Market Access Manager(CMAM) and PASS leadership on individual case management or program needs  

• Collaborate with BMS cross-functional team members: Cell Therapy Scheduling Operations, Product Marketing, CTDO Patient Operations to resolve certified center activation, ordering and invoicing issues  

• Support 340B eligibility, certified center validation and contract summaries 

• Support DOD/VA eligibility, ship to certified center validation and Big4 CART Bid Awards 

• Support MSA/SOW contract negotiations and tracking of expiry 

• Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs  

• Initiate and/or manage change through a balance of tactical and strategic planning via continuous improvements and ongoing review and analysis of future business needs 

• Utilize data-driven analytical tools and systems to continuously monitor operations, identify inefficiencies, and develop optimization strategies 

• In partnership with Director, develop and manage overall program budgets, including invoice reconciliation and workforce planning 

• Manage multiple projects in a fast-paced, deadline-driven, entrepreneurial environment, adapting to change as needed 

• Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values 

Expectations:

At BMS, it is not just what we do but how we do it.  To excel in an AD position, we expect our employees to demonstrate or develop the following knowledge and skills: 

Program Excellence

• Actively collaborates across Cellular Therapy MAx to ensure aligned on ordering strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed) 

• Supports a new brand or indication launch by leading the development of program Business Rules, processes, materials, vendor, and field team training  

• Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts 

• Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed  

• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach 

• Uses subject matter expertise about the ordering journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team’s overall strategy  

• Coaches PMs and Senior PMs about managing relationships, activities, and budgets for agencies and hubs  

• Leads Site Onboarding Activity 

Communication & Education 

• Develops and coaches PMs and Senior PMs responsible for the legal review process for materials (if applicable) 

• Supports the creation of action-oriented training materials for large meetings 

• Presents and discusses program performance in high-stakes communication settings; adjusts based on the profile and needs of the audience 

• Oversees creation and delivery of engaging, effective training for internal (matrix and field teams) and external stakeholders on a variety of topics (e.g., ordering journey, account set-up, disease state) 

• Navigates difficult conversations and group dynamics while maintaining credibility and building relationships; escalates when needed 

• Models excellent verbal, written, interpersonal communications and presentation skills; provides feedback to others 

• Maintains clear, tailored, consistent, and concise communication across all stakeholders, methods, and platforms  

Business and Industry Acumen 

• Incorporates the voice of the customer and explains customer needs and viewpoints to others 

• Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues 

• Maintains excellent organizational and planning skills with strong attention to detail and accuracy 

Analytics 

• Validates data and seeks additional insights to make reliable, data-driven decisions 

• Identifies opportunities for improved data gathering and consistency across programs and brands 

• Develops data integration and aggregation strategy for existing and new indications 

• Reviews robust data analytics insights to continuously improve Business Rules and processes 

• Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams  

• Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)  

• Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas 

Compliance 

• Stays up to date and compliant with BMS compliance policy guidance, rules of engagement and Business Rules in general, and specific to relevant disease states 

Organizational Navigation 

• Leads matrix teams and vendors to identify ordering issues and ensure consistency with service delivery 

• Models and fosters matrix team effectiveness by sharing information, knowledge, and experience 

• Builds and maintains relationships among VAP/PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization  

• Identifies and acts on opportunities for improvements in ways of working and team dynamics 

Leadership, Performance Management & Team Development 

• Coaches and mentors peers and direct reports to improve their VAP/PASS-related knowledge, skill, and operational efficiency  

• Sets and shares reasonable expectations when delegating responsibilities 

• Confidently leads without authority  

• Maintains flexibility when participating in team or group efforts  

Strategic Vision & Culture 

• Leads the implementation of and advises others about the VAP/PASS strategic vision 

• Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position VAP/PASS as a valued partner 

• Demonstrates BMS Values and culture in day-to-day tasks and interactions 

Qualifications: 

• Bachelor’s Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred 

• 5+ years in the pharmaceutical industry including 2+ years in patient services required 

• Project Management Professional (PMP) certified preferred 

• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services 

• Experience in managing complex projects, programs, and teams required 

• Direct report management experience required 

• Experience in healthcare distribution/specialty pharmacy

• Experience in process improvement, project management, vendor management.    

• Experience/familiarity with chargebacks, 340B program, state licensing requirements for drug distribution preferred. 

• Experience/familiarity with data transfer agreements, file interface agreements, electronic data interchange, SAP 

• Experience in Market Access, cellular therapies/CAR T/Hematology preferred. 

• Ability to travel 40-50% of the time

The starting compensation for this job is a range from $170,000 - $195,000, plus incentive cash and stock opportunities (based on eligibility).

The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.

Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our  Working With Us (bms.com)

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

#LI-Remote

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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