Associate Director, Boeing Customer Account Manager

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At Raytheon the foundation of everything we do is rooted in our values and higher calling – to help our nation and its allies defend freedoms and deter aggression. We bring the strength of over 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, and more secure world.

Raytheon is seeking an experienced Associate Director, Customer Account Manager. The Customer Account Manager role is responsible for building customer intimacy, being the voice of the customer, understanding customer needs and priorities, being the principal investigator for Raytheon relative to new opportunities and pipeline incubation and growing share-of-wallet with Raytheon. The ideal candidate will be co-located with the customer account and lead an indirect team through the day-to-day activities to advance Raytheon interests and ultimately result in placement of orders/bookings to grow share of wallet.

The Associate Director provides a key communication role representing the needs of the customer within the business. The primary role of the position is to actively monitor the needs of the customer to ensure satisfaction is maintained by deploying improvement strategies and communications to maintain targeted service levels.

The Customer Account Manager of interest is with Boeing Company and specifically Boeing Defense, Space & Security which has significant footprint in St. Louis, MO. Therefore, the candidate should be based in this location to allow timely engagement with the customer and to be responsive to pop-up requests.

What You Will Do

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
• Build customer intimacy with Boeing Defense, Space and Security to keep a pulse on the customer and their satisfaction with and needs from Raytheon
• Guide and assist an indirect team in solving complex customer issues when required and building of meaningful relationships with the customer
• Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
• Collaborate with other functional areas to set both internal and …