Associate Customer Success Manager - Remote

Who We Are:
KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We're disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.

About the opportunity: 
This is a high-impact role where you'll have the opportunity to shape the customer experience in our rapidly growing company. You’ll deeply understand our customers’ business operations, and you’ll help them succeed with KarmaCheck.
You'll be a great fit for the role if you enjoy working in a fast-paced environment where you wear many hats. You apply a growth mindset to learning new technical and job skills, and you’re always willing to help your team. 

About the role:

• Lead customer meetings including onboardings, product trainings, quarterly business reviews.
• Work cross-functionally with Sales, Support & Research, and Product to accomplish customer goals.
• Tackle customer challenges with curiosity, empathy, and strong problem-solving skills.
• Earn the trust of your customers which helps generate customer references and referrals.
• Own the ultimate success of our customers, ensuring they realize the full value of the KarmaCheck platform. 
• Drive product adoption and ongoing usage of KarmaCheck, while promoting customer satisfaction and advocacy.
• Partner with the Sales team to advance account renewals and expansion.
• Proactively identify account risks and develop mitigation plans (coordinating activities internally within KarmaCheck and external with customers) to resolve.  

Requirements:

• 4-7 years cultivating client relationships and creating product advocates.
• Prioritize customer experience with a focus on customer satisfaction and retention.
• Strive to understand clients’ business goals, anticipate future needs and identify solutions. 
• Understand what it means to evangelize your product. 
• Stay calm in the face of technical and/or customer challenges. You corral the right people to resolve the problem, and infect others with your can-do spirit.
• Are a team player with a high level of integrity and a desire to assist your team.
• Have aptitude and curiosity for digesting and effectively communicating technical concepts across audiences of varying technical ability.

Perks & Compensation

• 100% remote work environment.
• Competitive benefits package including medical, dental, 401k, and EAP.
• Take the time to Check Yourself - we have an unlimited time off policy.
• The expected base compensation for this role is between $60,000-$100,000 for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

Disclaimer:
KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
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