Associate Consultant - Readiness Services (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

A Readiness Services team member within CrowdStrike Services is the key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. You will serve as a liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer. 

• Do you have experience managing relationships with cybersecurity managers and executives across a range of industries and company sizes?

• Have you previously advised clients on their cybersecurity priorities and objectives?

• Do you enjoy building - relationships with customers, developing success plans, and assisting Sales team members with account retention?

• Are you passionate about supporting customers as they prepare for incident response with CrowdStrike?

• Are you a true professional with an understanding of customer needs and an awareness of the cybersecurity threat landscape? 

• Are you eager to help drive business development activities on a growing team?

• Are you eager to help drive business operations and program management activities on a growing professional services team?

​

What You'll Do:

•  Support our relationship managers with activities related to Incident Response retainer customers 

• Manage internal client priorities within the retainer management organization

• Help support overall relationships with key Services Consultants through onboarding activities, ensuring renewals, and maintaining customer delight

• Engage with CrowdStrike Services leadership and other internal stakeholders to develop processes and maintain business operations

• Advocate customer needs/issues cross-functionally within CrowdStrike

• Maintain knowledge of the CrowdStrike services and products 

What You'll Need:

Successful candidates will have experience in one or more of the following areas:

• 1+ years’ experience in some combination of: relationship management, program management, business operations, incident response …