Associate, Client Services

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Institutional Client Services

We are a dynamic group with both entrepreneurial spirit as well as enterprise experience. We have incredibly high aspirations for this year and beyond - to build a rocket ship on a rocket ship - and we are looking for like-minded individuals from diverse backgrounds (financial services, fintech, SaaS…) who want to carve new paths and guide the transition from the traditional world to a new more decentralized world where access to digital assets is normalized and ubiquitous. Our clients are both crypto-natives and from traditional finance and our team needs to adjust quickly to suit the clients’ needs while driving innovation.

The Role: Associate, Client Services

In an institutional world with trillions of dollars at play and a still burgeoning technology in crypto, customer experience is key. Unlike many enterprise B2B (business-to-business) models, we capture only a fraction of total customer lifetime value upon deal close; topline growth is only realized with mass adoption. Customer Success is the key to unlocking this revenue generation potential.

In this role you’ll execute on initiatives to drive customer adoption and manage wealth management accounts directly. You’ll drive customer-facing …