Associate Business Systems Analyst

The Operations Analyst is responsible to provide systems and operational support and contribute to the development and implementation of new or existing products, processes and Client programs while working in a high volume, deadline-driven environment.  Responsibilities include activities such as data support, data analytics, and Client communication.

Primary Job Accountabilities/Responsibilities:

• Collaborates with Business Partners & Operations to define and document business and functional requirements
• Provides production assistance, performs troubleshooting with limited direction
• Handles moderate system changes and in turn may be required to train peers or new hires on the routine changes. As well as assist in training for moderate system changes or enhancements.
• Contributes to the design and execution of data queries, including building reports.  Validates data for statistical/trending analysis, forecasting and various performance measurements.
• Builds relationship with business partners at peer level.
• Demonstrate quality, attentiveness and attention to detail in all work activities; performing post-implementation quality audits to ensure integrity, adhering to customer service standards and analyzing quality and customer service problems. 
• Must work effectively with a wide variety of company functions and individuals.
• Analyze and interpret data that contribute and impact KPI’s

Provide root cause analysis for system, customer experience issues or gaps

Other requirements:

• Minimum 6 months of professional or related experience

• Completion of introductory professional training course(s) is considered an asset

• Requires excellent oral and written communication skills to perform essential functions.

• Requires ability to process time sensitive data and information from multiple sources, collaborate with others to make decisions and communicate actions.
• Excellent organizational skills, with the ability to prioritize and manage multiple tasks with accuracy and strong attention to detail
• Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent
• Experience writing SQL statements
• Report Builder experience considered an asset

Preferred Experience, Skills, and Knowledge:

• Demonstrates the ability to learn a variety of software applications and system functions. 
• Proven success with meeting quality and timeline standards
• Excellent interpersonal skills with the ability to relate and build rapport with all levels of staff
• Adaptable, flexible, and comfortable working in a fast paced and frequently changing environment
• Proactively recognize process improvement opportunities
• Be able to work independently as well as in a team setting;
• Able to summarize, communicate and present data to clients
• Workforce planning and forecasting analysis

This will be a remote position

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.