Area Service Leader - San Jose
Remote
Market includes San Jose, San Francisco, Monterey, Santa CruzJob Description
Responsibilities
Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.
Driven by an inclusive & diverse culture of focus, ownership & trust, win together and have fun
With a lean and safety-first mindset
Always with unyielding integrity & compliance
Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.
Ownership of execution on recalls and PM's.
Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)
Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship
Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success.
Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.
Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.
Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.
Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
401(k) Plan Accident Insurance Dental Medical Paid Time Off Tuition reimbursement Vision
Tasks- Analyze and resolve problems
- Manage customer relationships
Communication Customer Relationship Management Customer relationships Customer Support Field Engineering Sales
Experience4 years
EducationBachelor's degree GED High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9