Applications Support Administrator (Remote Opportunity)

This is a remote role in the United States.

The Applications Support Administrator role is chiefly focused on supporting application access requests. The individual will manage a support desk ticketing system and will ensure that outstanding customer service and accurate, complete information is provided to end users that report issues or request assistance with their access. The individual will ensure that support SLAs are met, and that correct escalation paths are followed in the troubleshooting and resolution of all access issues.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Essential Functions/Responsibilities

• User Account Management: Create, modify, and disable user accounts in various systems and applications

• Assign Training: Assign user training and ensure proper training completion

• Access Control: Ensure that users have the appropriate level of access to the systems and data based on their roles and responsibilities

• Monitoring and Auditing: Assist Application Audit Senior Specialist with audit user access inquiries

• User Support: Assist users with access related issues

• Compliance: Ensure that access management practices comply with organization level access standards

• Follow-up on open tickets to meet SLAs, user needs, and to ensure high level of responsiveness/customer service

• Perform and document results of user acceptance testing in advance of software releases

Minimum Requirements:

• Associate Degree, 3 years of experience would be considered in lieu of applicable degree

• 1 year experience in customer service or a IT support/help desk role

• Ability to utilize ITSM tools (ticketing application)

• Strong computer skills which include a proficiency in PowerPoint, Word, Excel, Visio and Access. The individual must be able to easily adapt to new systems/software/programs and have a track record of working with Proprietary Management Information Systems.

Preferred qualifications/skills:

• Bachelor's Degree

• 3 years experience in customer service or a IT support/help desk role

• The individual must have excellent written/oral communication and interpersonal skills, a strong customer service philosophy, impeccable organization, attention to detail and follow-up skills.

• The ability to work on cross-functional teams and prioritize work in a fast-paced, constantly changing environment will be essential as this position requires someone who, thrives in a team environment as well as in an individual setting; and functions effectively under pressure.

• Must be self-starter with high degree of initiative, organized, able to multi-task, and meet deadlines

Salary and Other Compensation Disclosures

The annual starting hourly rate for this position is between $23-$24/hr.  The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 64 hours of vacation time per year

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance

Deadline to Apply Information:

This posting is anticipated to remain open until 4/15/2025

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. 

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.