Apple Endpoint Engineer

Leidos Digital Modernization Sector in Windsor Mill, MD in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization. Our program is focused on the delivery of end-user centric IT technology solution to our customer CMS where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.

Primary Responsibilities

The successful candidate will work within an ITIL environment. The position is a highly customer focused environment to provide Apple Mac OS Engineering and proactive Administration support for the Centers for Medicare and Medicaid Service (CMS) End User environment. As an integral part of our IT department, you will be responsible for the deployment, configuration, management, and support of Apple Mac endpoints across the organization. Your expertise will ensure a seamless and secure user experience for our employees, enhancing productivity and innovation.

The candidate may need to deliver presentations and produce well-written technical documents tailored to the customer's environment and objectives. Participation in scrum sprint activities related to Apple Mac OS solutions as required.

Additional responsibilities include troubleshooting and collaborating with other technical functional groups such as Service Desk, Datacom, EUA, Security, and Engineering Teams for all supported technical issues. Other duties will encompass, but are not limited to:

• Oversee the deployment, configuration, and maintenance of Apple Mac endpoints.
• Implement endpoint security measures, including encryption and access controls.
• Ensure compliance with company policies and industry standards.
• Provide expert-level support for Mac users, resolving hardware and software issues promptly.
• Facilitate the integration of Mac endpoints with other enterprise systems and applications.
• Develop and maintain scripts for automation and efficient system management.
• Monitor the performance and health of Mac endpoints, identifying and addressing potential issues proactively.
• Generate regular reports on endpoint status, usage, and security compliance.
• Conduct audits and assessments to ensure continuous improvement.
• Ensure processes defined in Endpoint Operations are being both implemented and followed.
• Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of end point hardware and software.
• Help …