Annuities Operations Support Representative (REMOTE)

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation

We are seeking a skilled Annuities Operations Support Representative to join our team. In this role, you will play a crucial part in ensuring smooth operations and high-quality customer service within our Life Insurance and annuities department.

Essential Job Functions:

• Research and respond to customer inquiries in a timely manner.
• Interface with team members, management, and customers regarding service issues.
• Review client reports regularly to ensure data integrity and submit reports to management.
• Recommend and implement modifications to procedures and workflows to enhance transaction processing efficiency.
• Monitor daily transactions to ensure compliance with policies and service level agreements.
• Support department initiatives aimed at continuous improvement and problem-solving.
• Provide project and change request support for operations and PHS.
• Build and maintain relationships with other departments.
• Accurately identify root causes of issues and maintain relevant databases.
• Investigate customer complaints and fraud concerns and respond appropriately.

Basic Qualifications:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Previous experience in business operations and process transactions.
• Strong customer service experience.
• Excellent organizational skills with the ability to establish priorities, maintain accurate records, and follow established procedures.
• A continuous learner who stays updated with industry knowledge and technology.

Other Qualifications:

• Previous experience with business process transactions for Life Insurance and Annuities is a plus.
• FINRA Series 6 certification is a plus.

Work Environment

• Remote work within the United States of America.
• Monday to Friday, 8:00 a.m. to 5:00 CST.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,000 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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