Analyst - Retail Compliance Systems & Forms Support

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:

• Work directly with internal customers (dealerships) to resolve system and form related issues and requests.
• Work with system support providers to carry out requests and occasionally troubleshoot technical issues.
• Document customer requests in an organized manner to ensure proper follow up and resolution.
• Manage and continuously maintain form libraries in the dealership Sales and F&I systems.
• Implement form changes as needed in response to regulatory, policy, or procedural changes.
• Maintain a working knowledge of the Sales and F&I systems, finance source portals, and associated systems, in each case as used by dealership personnel.
• Work to identify opportunities for greater efficiency and effectiveness in dealership processes as they relate to dealership systems.
• Collaborate with Compliance Department and other Central Services personnel to ensure efficient and effective delivery of services for internal customers.

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience

Relevant Work Experience:

• 2+ years’ experience in a help desk or similar customer service / technical support role is recommended.
• Knowledge of company supported systems, including CDK, DealerTrack, RouteOne, Roadster, DealerSocket, Darwin, CUDL
• Familiarity with the automotive industry, Sales and F&I operations, Accounting, and the interaction of dealership systems

Planning/Organizing/Managerial Knowledge:

• Works independently with minimum daily supervision
• Interprets customer needs and analyzes possible solutions
• Excellent organization, critical thinking, and problem solving skills
• Prioritizes tasks by identifying high priority requests and escalating as needed
• Multi-tasks effectively and possesses strong time management and follow-up skills 
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Demonstrates accuracy, thoroughness and effectiveness in work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges

Communicating & Influencing Skills:

• Strong interpersonal and customer service skills, including strong verbal and written communication
• Ability to summarize and express information and ideas in a clear and organized manner
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of customers
• Provides positive customer experience focusing on creating Raving Fans
• Works independently or with others within own area or department to achieve team goals
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view

#NTSP

#LI-MG1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $53,830.00 - $78,055.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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