Aligned Account Specialist - Remote

Job Title

Position Overview

Shaw Industries is seeking a highly motivated and dedicated Aligned Account Specialist to manage and nurture relationships with our elite accounts, ensuring the seamless delivery of residential flooring solutions. This position requires a dynamic individual who excels in managing high-demand, high-maintenance accounts including truckloads and LTL shipments. As a key player in our Customer Care Team, responsibilities include overseeing accounts from order entry to delivery while cultivating lasting partnerships and driving exceptional customer satisfaction.  

Pay Rate: $21.91 

Hours: 8:00am-5:00pm 

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.   

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. 

Key Responsibilities: 

• Cultivate Strategic Relationships: Build and maintain professional relationships with key contacts in a specified geography ensuring long-term business success.  

• Collaborate Across Teams: Partner with departments including inventory management, manufacturing, distribution, sales and internal groups to make informed decisions that benefit both the customer and Shaw. 

• Deliver Exceptional Service: Exhibit a proactive service mindset by going above and beyond customer expectations and addressing their needs in a timely and efficient manner.  

• Customer Engagement: Actively listen to customer needs and translate them into actionable solutions. Fostering trust and satisfaction between the customer, the Aligned Account Specialist, and Shaw.  

• Team Collaboration and Support: Work closely with team members to maintain consistency in service delivery during both short-term and long-term absence. Provide backup support for other accounts when necessary. 

• End-to-End Account Management: Take full responsibility for managing day to day business activities for assigned account across multiple product types and categories.  

• Align with Company Vales: Embrace Shaw’s core values of Honesty, Integrity, and passion in all customer interaction.  

• Achieve Performance Goals: Strive to meet or exceed departmental performance metrics to ensure customer satisfaction and operational success.  

Key Competencies:  

• Manage Work 

• Initiate Action 

• Continuous Improvement 

• Collaborate 

Position Requirements:  

• Education: High School Diploma or GED required. 

• Experience: Two years’ experience in a service environment required; three years preferred.  

• Technical Proficiency: Experience with Shaw Online Live Order Entry, Order Modification preferred, Microsoft Office.  

• Communication Skills: Strong verbal and written communication skills required. 

• Must have a strong work ethic and sound work habits: attendance, promptness, ability to work well with others. 

• Ability to manage multiple tasks simultaneously while prioritizing customer needs. 

• Ability to work overtime or weekends as required by business needs. 

• Ability to train and work remotely. 

Remote Work Requirements: 

• For associates working remotely, the following are required: 

• Reliable Internet Connection: Must have a high-speed, wired internet connection (minimum 25Mbps download / 10Mbps upload) with no data limitations or restrictions. 

• Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment. 

• Availability: Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed. 

Shaw benefits include: 

• Medical, dental, and vision insurance 

• Life insurance and disability coverage 

• Tuition reimbursement 

• Employee assistance program 

• Health savings account 

• Paid Time Off 

• Parental Leave 

• 401K and Retirement Plans 

• Product discounts for employees 

• Adoption assistance 

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) 

• And much more

Work Shift

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.