AI Governance Success Manager

Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale.  Credo AI has built a pioneering platform for context-driven AI governance, AI risk assessment and compliance (to regulations like the EU AI Act and standards like NIST AI RMF, ISO 42001 etc) to ensure compliant, fair, and auditable development and use of AI. Our goal is to move responsible AI development from an “ethical” choice to an obvious one-by ensuring AI’s benefits are universally accessible while addressing the full spectrum of its risks. We aim to do this both by making it easier for organizations to integrate  responsible AI Governance  practices into their AI development and by collaborating with regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the Most Innovative Companies of 2024 by Fast Company, a Technology Pioneer by the World Economic Forum, named to the CBInsights' AI 100 List and World's Most Promising Startups list, and included in Fast Company’s Next Big Thing in Tech and Intelligent Applications Top 40 by Madrona, Goldman Sachs, Microsoft and Pitchbook.

About the Role:

As an AI Governance Success Manager at Credo AI, you will act as a trusted advisor, guiding enterprise customers to successfully operationalize AI governance with the Credo AI Governance Platform. Combining strategic guidance, technical enablement, and account ownership, you will ensure customers achieve impactful outcomes by aligning their unique needs with platform capabilities. As the key point of contact, you will foster strong relationships, advocate for customer priorities internally, and collaborate closely with Product and Engineering teams to drive adoption and long-term success.

You might be a good fit if: 

• You have 5+ years of experience in enterprise Customer Success or Implementation roles with complex Enterprise SaaS solutions; experience implementing GRC software is highly desirable.

• You bring expertise in AI governance frameworks and experience operationalizing governance workflows.

• You excel at engaging with diverse stakeholders, from technical teams to executives, with clarity and confidence.

Expectations:

• Lead customer onboarding, enablement, implementation, and adoption of the Credo AI Governance Platform.

• Drive the operationalization of AI governance processes, frameworks, and workflows into the platform.

• Ensure customers achieve their governance objectives and derive long-term value.

• Provide strategic guidance on best practices to support platform success.

Compensation

The expected base salary range for this position is $150,000-$165,000.  Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the specified location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Location & Remote Culture

While this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values.

Credo AI Benefits & Perks

• Competitive Salary and Equity

• Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.

• Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups.

• Unlimited PTO: Credo AI has unlimited time off to support our employees 

• Generous Parental Leave: We offer up to 12 weeks of paid parental leave.

• 401(k) plan for  employees (US only)