Agent Support Representative

Become a part of our caring community and help us put health first
 At Humana, caring is everything
And when you work here, you feel it. It’s how you grow. It’s how you’re welcomed into our associate community. It’s what guides us in putting health first. And it forms the connection each of us have with the people we serve.
If caring means something to you too, we’ve got a spot for you!

The Agent Customer Support Representative provides timely and effective sales support to Humana’s selling agents. The Agent Customer Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), pre-enrollment inquiries, and agent commissions.

Where you Come In:

• Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center. Assist agents with all pre-enrollment inquiries including compliance verification, pre -enrollment, product, and processes.
• Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products.
• Build and strengthened relationships with both internal and external agents helping to build Humana’s brand by providing perfect experience.
• Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business

Use your skills to make an impact
 

Required Work Schedule:

• Virtual Training will start day one of employment and runs for the first 4 weeks with a schedule of 10:00 AM – 6:30 PM EST, Monday - Friday. Five additional training sessions will follow, with 2-3 weeks in between each training session. Attendance is vital for your success, so no time off is allowed during training (no exceptions). Must be in a secure, quiet place to work, free from any and all distractions, as it could interrupt your learning experience or agent experience on the phones.
• Following training, must be available to work any shift between the hours of 8:00 AM to 9:00 PM EST, Monday – Friday. Schedules are assigned based on business need, location, seniority and possibly attendance / performance. Associates will be taking inbound/outbound calls throughout the entirety of their day with the exception of their scheduled breaks/lunches and any off phone assignments approved by leadership. 
• Please expect overtime opportunities, both voluntary and mandatory, along with some weekends.
• During the Annual Enrollment Period, which runs from October …