Agent Onboarding Specialist

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Location: Remote - US. Candidates MUST be based in the US to be considered.  

Work Schedule: 8 AM to 5 PM CST or 8 AM to 6 PM EST.

Job Summary: 

As an Agent Onboarding Specialist, you are responsible for creating a seamless process for agents to join Real - and get up and running with their business. You will be one of the first points of contact for agents joining Real - helping to answer their questions, explain Real, and guide them through their application and onboarding process. You will also serve as a process and task master - ensuring everything is done to onboard the agent. The Onboarding Team is organized regionally and you will be the go-to process person for your region. 

Duties/Responsibilities: 

• Facilitate Onboarding: Manage the agent’s application from submission to approval; facilitate the license transfer with help from the Broker Team; review all items for compliance; approve the application; and help the agent get set up after approval. 

• Agent Support: Guide agents through the onboarding process; answer any questions they have regarding their application; the license transfer process; how to join their Board/MLS; how to transfer listings and transactions; and how to get set up at Real. 

• Process Development: Develop and manage the license transfer and Board/MLS transfer processes for your region; including approved communications/responses to agents.  

• Stakeholder Management: work with the Broker team to understand the processes and requirements for your region; build processes and guidance to help agents navigate both Real’s processes and State, Board, and MLS processes. 

Required Skills/Abilities: 

• Strong attention to detail with ability to prioritize and handle multiple tasks.

• Excellent verbal and written communication skills .

• Excellent problem-solving skills; ability to troubleshoot, identify improvements, and make simple decisions independently.

• Strong team player with a results driven approach.

• Ability to work with sensitive and confidential information.

• Experience onboarding large real estate teams and/or working with real estate teams is strongly preferred

Education and Experience: 

• 2+ years of experience in a real estate brokerage or a related industry

• 2+ years of onboarding experience in real estate or a similar company, system, or platform

• Experience in resolving customer issues

• Proficiency with standard software, including Google Suite, MS Office, Adobe Sign, Zendesk, and Pipedrive (or other CRM)

• Bachelor’s degree preferred

Must Have: Ability to truly encompass our Company Core Values 

● Work Hard. Be Kind 

● “We” are bigger than “me” 

● Tech x Humanity 

Physical Requirements: 

• Sit for long periods of time

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.