Agent Experience Associate - USA (Remote)

The Real Brokerage Inc. (NASDAQ: REAX) is revolutionizing the residential real estate industry by pairing best-in-class technology with the trusted guidance of the agent-led experience. Real delivers a cloud-based platform to improve efficiencies and empower agents to provide a seamless end-to-end experience for homebuyers and sellers. The company was founded in 2014, and has broadened its brokerage operations to all of the US states and the District of Columbia, as well as expanding internationally, with operations in the provinces of Alberta and Ontario, and now British Columbia, Canada.   

For more information, visit www.onereal.com/  

Work Schedule: Monday - Friday 10am - 7pm PST (1pm - 10pm EST)

Job Summary:

The Agent Experience Associate serves as an intermediary and collaborator between agents and other specialty departments and teams.

Duties/Responsibilities:

• Answers questions that are submitted to the support team by Real Estate Agents

• Work collectively with other Agent Experience Associates to timely answer all other tickets and emails that are received by real estate agents and help the agents achieve positive business outcomes via software and services offered by Real

•  Escalate tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary

• Conduct remote (Zoom/Google Meet) product and program training and meetings with agents as needed

• Work proactively to identify agent needs and work with team and manager to develop solutions to continuously improve the agent's experience when interacting with the Real platform and app

Required Skills/Abilities: 

• Real passion for serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Strong written and verbal communication and presentation skills; extraordinary listening skills

• Strong problem-solving and analytical skills; quickly formulates solutions that deliver real business …