Advisor Business Analyst - System Documentation Specialist / Manager

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As an Advisor Business Analyst - System Documentation Specialist / Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Manages documentation repository for system and process documentation to meet the agreed upon requirements, including storage, retrieval and review/update tracking.
• Gathers business requirements through a variety of techniques such as work sessions and interviews.
• Designs and implements a shared documentation repository for system and process documentation.
• Oversees work effort of the documentation specialists, including the creation, updating and/or reviewing of process, test, lessons learned, system and project documentation.
• Establishes documentation standards based on the company’s brand standards for documentation, enforces adherence to the established standards.
• Sets up processes to review and update documentation in alignment with the agreed upon update frequencies for each document.
• Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.
• Works closely with the other Gainwell leaders to ensure the successful delivery of the system and process documentation in alignment with the agreed upon update frequencies for each document.
• Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate, and monitor work of other business analysts.
• Provides time estimates for project related tasks.

What we're looking for

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in business administration, information technology, engineering, technical communication, or related field preferred
• Nine or more years of experience leading IT related projects as a business analyst, including interfacing between technical and business teams
• Advanced experience working with different documentation repositories and tools, for example SharePoint, Visio, Word, PowerPoint, Excel
• Experience working with business processes and re-engineering
• Experience working with computer programming concepts and basic language
• Ability to analyze and document complex business processes and system modifications.
• Strong understanding of IT service delivery and working with project management methodology

Soft skills

• Leadership skills to guide and mentor the work of less experienced personnel
• Good personal computer and business solutions software skills
• Ability to work as part of team and independently
• Communication skills to work effectively with team members, support-personnel, and clients
• Interpersonal and presentation skills for interacting with team members and clients
• Creative thinking and problem-solving skills
• Ability to handle multiple tasks simultaneously and switch between tasks quickly
• Ability to create and maintain formal and informal networks
• Ability to manage multiple small to medium sized projects
• Ability to deal with ambiguity and change

What you should expect in this role

• Fully remote options from most US locations and territories
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is December 10, 2024

#LI-HC1

The pay range for this position is $86,800.00 - $124,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.