ADS VSC Mechanical Claims Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Allstate Dealer Service (ADS) VSC (Vehicle Service Contract) Mechanical Claims Adjuster is an intermediate-level role responsible for adjudicating mechanical claims, reviewing inspection reports, and handling some ancillary claims for extended warranties. This position requires the use of mechanical knowledge and repair facility experience to adjudicate claims according to warranty contract specifications. The adjuster must be able to make decisions in a fast-paced call center environment.

Key Responsibilities:

• Compile, review, and provide moderately complex to complex mechanical damage estimates, and manage the settlement process.
• Research reasonable part costs and labor rates in the local market.
• Accurately document notes and the repair decision-making process.
• Adjudicate claims promptly and efficiently, with minimal supervision, using prior mechanical experience to determine coverage per contract terms.
• Prepare repair estimates through discussions with dealerships or independent repair facilities.
• Complete additional tasks as directed by management.
• Communicate with customers, dealerships, and independent repair facilities in a call center environment.
• Contact customers, agreement holders, inspectors, vendors, and others to secure necessary information as needed.
• Confirm facts and determine if further follow-up is required.

Shift Schedule:

• 9:15 AM to 6:00 PM Eastern, subject to change based on business needs.
• ADS hours of operation: 8:00 AM to 7:00 PM Eastern.
• Rotational Saturday duty one time per month from 9:00 AM to 1:00 PM Eastern

Supervisory Responsibilities:

This position does not have supervisory duties.

Education and Experience:

• High School Diploma or GED required.
• ASE Certifications are a plus.
• Minimum 5 years of experience in automotive dealerships or independent repair facilities.
• In lieu of the above, an equivalent combination of education and experience may be considered.

Functional Skills:

• Proficiency with Alldata and/or Mitchell ProDemand software.
• Intermediate skills in Microsoft Word and Excel.
• Intermediate negotiation and conflict resolution skills.
• Strong written and verbal communication skills.
• Ability to learn new computer programs and departmental processes.
• Additional Requirements:

*High-speed internet is required. Satellite internet providers are not acceptable.

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Skills

Claims Processing, Documentations, Empathy, Negotiation

Compensation

Compensation offered for this role is $41,200.00 - 70,150.00 annually and …