Account Supervisor (Social Media)

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

We are currently only hiring in specific location in the United States. Locations, office requirements, and salary bands are outlined below. Please note that we do not offer relocation at this time.

JOB PURPOSE

Supervisors must be able to effectively manage AEs, AMs and potentially Sr. AMs and sAccount Supervisors are responsible for leading the development of social-first creative and strategies and client management on more complex, strategic accounts for their team as well as overseeing account teams consisting of AEs, AMs, and potentially Sr. AMs. They serve as the primary POC for their assigned clients by answering client emails, leading weekly calls, and developing and implementing both short and long-term strategies. Account Supervisors are also primarily responsible for maintaining client relationships through QBR development (when relevant), and recurring check-ins with client contacts.

Account Supervisors are responsible for truly exemplifying DEPT’s core values and fostering a positive work environment – where they are driving motivation and excitement across teams. They are responsible for the career development of their team members whether they are direct or indirect reports. This includes overseeing training, implementing additional practice exercises as needed, and ensuring goals are being hit. Account Supervisors are expected to have direct reports and have a track record of career development for their junior team members. Account Supervisors are expected to have an understanding of their individual team members’ hours and how client resourcing should potentially be adjusted if there is an inefficiency. They are expected to consistently look for ways  to creatively open up their team’s senior bandwidth for growth opportunities.

Account Supervisors have strategic ownership of their accounts and require little strategic guidance from their manager or above to drive a social-first project forward. 

While the Sr. Account Managers focus on output, the Account Supervisors manage and activate.

Candidates must have experience managing teams and complex workstreams for brands. Candidates expected to have 6+ years of account management experience. 

WHAT YOU'LL DO:

• CLIENT SERVICES/ACCOUNT MANAGEMENT
  • Deep understanding of social platforms (Facebook/ Instagram, YouTube, X, TikTok, Snapchat, Pinterest, LinkedIn) as well as a core understanding of influencer and creator marketing
  • Proven track record of successfully managing accounts with varying goals, content volumes and services 
  • Serve as the day-to-day contact for larger accounts and a point of escalation on small to midsize accounts 
  • Owns, coordinates, and ensures the successful completion of the client’s entire account roadmap ensuring they are aligned with client’s goals & priorities
  • Up to date on client’s business trends, goals, and health beyond just digital/social in order to consistently provide and pivot DEPT’s strategies as well as ensure our services are in line with their needs 
  • History of communication with higher-level client contacts (VPs+ for small to medium companies, Directors for large companies) to provide agency POVs and build a stronger relationships 
  • Accountable to deliver on client budget & performance goals - recommend strategic pivots when necessary 
  • Ownthe overall strategy of their accounts with the support of their AD/GAD/BD as needed. 
  • Ensure appropriate processes & best practices are in place for client management & spearhead implementation when they are not present
  • Consistently execute high-quality deliverables intended for varying audiences, having insight of the type of information that is appropriate for different audiences
  • Able to communicate complex and strategic messages to a variety of audiences ensuring all parties are aligned
  • Keep a grasp on all projects across the team, ensuring the larger team's work is in scope in terms of cost and services 
  • Overcome resistance and secure support for ideas or initiatives through high-impact communication
  • Own authoring of creative briefs for their accounts with the support of their AD/GAD/BD as needed.
• BUSINESS KNOWLEDGE AND COMPLIANCE
  • Knowledge of the services, deliverables, performance and fees section of the SOW, ensuring team is compliant
  • Ability to author scopes based on client’s needs and budget
  • Familiarity with DEPT's service offerings with the ability to participate in conversations for complex projects or new offerings & know who to to bring into the conversation within DEPT
• LEADERSHIP & DELEGATION
  • Ensure new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each clients’ business and priorities
  • Proven leadership within the team, as a team player, mentor & problem-solver
  • Serve as an internal team point of escalation - solving any account performance issues, prioritization needs, and team coordination to get deliverables and initiatives done in a timely manner
  • Ensure proper processes are in place across all teams, viewing the big picture implementing process beyond silo work
  • Strong delegation skills providing appropriate guidance and support to all stakeholders involved
  • Support in facilitating PM team working sessions for cross-functional projects, bringing all parties together owning and leading project start to finish
  • Have proven the ability to successfully manage up to their managers and coach their direct reports
  • Leverage the PI to help build more cohesive teams and troubleshoot any interpersonal conflicts 
• GROWTH EXPECTATIONS
  • Over time in the role, it is expected that Account Supervisors:
  • Have an affinity for solving problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action
  • Ensuring all team members within their track have career development plans, and are creating the right goals, tools, and training to help support career growth
  • Maintain a consistent feedback loop with the AD/GAD/BD in terms of staffing, bandwidth, and track growth in order to take on new business opportunities
  • Understand the business side of client services inclusive of finance & legal
  • Able to step in and have ‘tough’ conversations with clients in terms of expectation setting, advocating DEPT’s POV, and dealing with sensitive topics
  • Works with the AD/GAD/BD in maintaining a healthy client ROI, and able to develop account shifts & proposals to improve client ROI when unhealthy
  • Improve effectiveness of all client meetings, ensuring all meetings are valuable and productive
  • Are able to produce presentations and deliverables for any type of audience, whether it be internal day-to-day team, internal leadership, internal company process, external client
  • Experience working closely with the AD/GAD/BD to identify the best time to recommend DEPT growth services for their client’s needs, as well as coordinating, and integrating the growth teams into the account for a smooth & holistic management experience for the client
  • Supports new business pitches 

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary ranges for this position and subsequent locations are listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Hybrid #LI-Remote

This is remote role, however you must be located within 50 miles of Salt Lake City, UT to be considered.

Salt Lake City, UT Salary Range$83,700—$115,000 USD

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Denver, CO office located at: 3320 Walnut St, Denver, CO 80205

Denver, CO Salary Range$87,100—$115,000 USD

This is remote role, however you must be located within 50 miles of Atlanta, GA to be considered.

Atlanta, GA Salary Range$87,100—$115,000 USD

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Chicago, IL office located at: One South Wacker, 1 S Wacker Dr #2250, Chicago, IL 60606.

Chicago, IL Salary Range$95,100—$115,000 USD

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Boston, MA or Newburyport, MA offices located at: 35 India St, Boston, MA 02110; 20 Inn St, Newburyport, MA 01950

Boston, MA; Newburyport, MA Salary Range$95,100—$115,000 USD

This is remote role, however you must be located within 50 miles of New York, NY (tri-state area is ok) to be considered.

New York, NY Salary Range$95,100—$115,000 USD

This is remote role, however you must be located within 50 miles of San Diego, CA or Los Angeles, CA to be considered.

San Diego, CA; Los Angeles, CA Salary Range$95,100—$115,000 USD Apply