Account Services Manager

Please review the job details below.

Job Description

The Maxar Channel team is seeking a talented Partner Account Services Manager to accelerate and scale our partner ecosystem through targeted go-to-market strategies. As a Jr. Partner Account Services Manager (ASM), you will be responsible for ensuring Maxar’s partners are delighted with the delivery of our operational support services, products, and execution. You will be responsible for supporting the sell to, sell with, and sell through motion of the Maxar partner ecosystem. You will focus on building first of kind relationships with existing and new partners, optimizing existing partnerships, and driving recommendations to support growth and differentiation to Maxar.

As part of these efforts, you will collaborate closely with cross-functional stakeholders, including Product, Sales, Sales Operations, Licensing, Legal, Finance, and others. The ASM supports a designated set of customers, which may be based upon a blend of geographical presence and / or specific lines of business.  The successful candidate will act as the primary point of contact for these partners and coordinate the engagement of other Maxar resources, as necessary. 

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness. 

What You’ll Be Doing:

• Maintain a deep understanding of partners' business processes as they relate to Maxar products and services
• Build and sustain strong partner relationships, proactively addressing and resolving any concerns
• Act as primary contact for project deliverables, ensuring all contractual commitments are met on time and within budget and scope
• Lead Partner Program initiatives, identifying new partnership opportunities, developing enablement materials, and initiating certification programs to drive revenue
• Continuously advocate for the value Maxar delivers to partners and customers, promoting partner evangelism
• Effectively manage multiple project deadlines and ensure timely delivery
• Collaborate cross-functionally with various departments, including marketing, finance, legal, and product management, to drive partner revenue
• Support global and regional partner enablement training webinars, ensuring partners are well-equipped and knowledgeable
• Maintain strong relationships with the Maxar Sales organization, identifying upsell opportunities and supporting contract modifications
• Provide guidance on meeting contractual commitments and assist in developing contract extensions and modifications for strategic accounts

Minimum Requirements:  

• Bachelor’s Degree, or equivalent industry experience of 4+ years relevant
• Previous Account Management, or sales-related experience required, preferably within premier, global organizations
• Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing, desired. Academic experience in such fields desired

Preferred Requirements:

• Service Management experience, with professional certification (ITIL) desired
• Project Management experience, with professional certification (PMI) desired
• Ability to travel up to 25%
• Demonstrated strong partner focus, results orientation, and effective communications
• Ability to establish and maintain strong customer relationships and to build positive business relationships, both internally and externally
• Project Management skills, including the ability to drive deliverables to closure and effectively collaborate with appropriate Project Manager(s)
• Experience and expertise in working with ISV, MSP, VARs and Systems Integrators (SIs)
• Strong communication (written and verbal), reporting and presentation skills
• Demonstrated ability to identify creative solutions and resolve problems of a diverse scope
• Highly motivated, self-starter that can pursue and support multiple partnership motions
• Ability to work in an unstructured environment and to establish and achieve both tactical and more strategic organizational goals for self and team

What’s In It For You:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.

• Health, Vision, Dental Insurance, and Employee Assistance Program
• 401K, with matching and immediate vesting
• Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options
• Unlimited PTO, 10 Holidays, and Sick Time
• Maternity and Paternity Leave
• Adoption Reimbursement
• Flexible Hours, Hybrid work options
• Tuition Reimbursement and Student Loan Repayment
• Pet Insurance
• And More!

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In support of pay transparency at Maxar, we disclose salary ranges on all of our U.S. job postings. We use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. To accommodate all locations, we have listed the bottom to the top of the possible range, and will share the target range for a specific location during the recruiting discussion. Individual pay will be competitive based on a candidates unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$51,000.00 - $108,000.00 annually.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

This position will be posted for a minimum of three business days, and will be posted until a qualified candidate has been identified for hire. 

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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