Account Mgmt Supervisor I

Location: Houston, TX (Hybrid) 

This is a hybrid position primarily based in Houston, TX. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. https://www.computershare.com/corporate/about-us/join-our-team/news/were-committed-to-flexibility/  

We give you a world of potential

Calling all financial Account Management leaders!

We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.  

If you have excellent leadership skills, a strong financial services background, and a desire to be a part of a globally diverse organization, then this is the perfect opportunity for you.

A role you will love

We are a global business with an entrepreneurial spirit, and we are proud of that. What comes with this is a fast-paced environment and lots of change so you will need to be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.    

We are currently seeking a highly motivated and dynamic individual to fill an Account Management Supervisor I position within the Collateralized Loan Obligation (CLO) and Leveraged Loan team within Specialized Asset Services (SAS). You will be focused on developing and maintaining strong internal and external customer relationships within the CLO businesses while hiring and leading a team of Analysts to resolve operational issues, to ensure compliance with all contractual obligations, and to ensure compliance with all internal operational guidelines and procedures. You will also be involved in the other facets of the Alternative Commercial Transaction business as well, including oversight of the onboarding of new business, leading and participating in efficiency projects, and providing production oversight (as needed) for the CLO products.

Some of your key responsibilities may include:

• Ensuring that service and productivity standards and goals are met timely
• Monitoring and recording performance standards and departmental reports for items requiring attention or action
• Escalating issues when accounts are found to be non-compliant, …