Account Manager-West Coast Hours

Job Title: Account Manager- West Coast Hours

Job Type: FT

Location: #LI- Remote, to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. An Account Manager serves as the primary liaison between Flores and the client. This position manages the client and participant relationship for an assigned number of groups which tend to see higher participation and utilize more of the services provided by Flores. This position is responsible for complete client satisfaction for services delivered. The Account Manager reports to their Team Leader and Director of Account Management.

What You’ll Do

• Utilize and articulate necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA administration, COBRA, and Direct Reimbursement models to address client/participant questions and inquiries.
• Serve as the primary contact for multiple clients, field higher level phone calls throughout the day regarding the benefits Flores offers, address requests and answer questions or requests participants may have in a timely manner.
• Manage daily participant account data including exception reports, status changes, claims outside of enrollment and other client/participant reporting.
• Complete and be accountable for daily tasks such as claims adjudication, audit procedures and account reconciliation on both an individual and corporate level. 
• Provide a high level of customer service to assigned clients and all participants by creating a positive relationship with both parties.
• Prepare for and execute seasonal activities such as re-enrollment and non-discrimination testing.
• Research technical and legal questions posed by clients using internal resources and outside legal …