Account Manager

Job Description:

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu. 

Job Description 

As an Account Executive on the Experience & Commerce Client Services Account team, you will be an integral part of the account group by supporting numerous client relationships. Reporting to the Client Service Director, this partially client-facing role will become a trusted partner to both internal Merkle and external client teams. Dependent on each unique client’s business needs, the Account Executive will support client initiative and account management goals by collaborating with both client stakeholders, and internal project managers, senior leadership, and channel leads across the Merkle/dentsu organization. 

By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Executive will directly impact the success of our clients as well as Merkle. 

As the Account Manager, you will: 

• Be the day-to-day resource for clients on projects, responding to internal and external general inquiries & requests and building a solid rapport with appropriate clients 

• Work with the existing account team on executing administrative tasks for various client accounts, including resource management and contract scoping, pricing, and other exercises 

• Support account needs regarding scheduling, routing work activity through internal and external channels, overseeing creative asset development, attending status meetings, and exhibiting overall account knowledge and process 

• Ensure successful marketing campaigns from start to finish by overseeing delivery and project teams   

• Responsible for timely and exemplary delivery of contractual deliverables 

• Maintain understanding of contractual limits and obligations to define new and current project goals, scope, and deliverables to internal and external teams 

• Demonstrate growing understating and implementation of internal processes 

• Partner with clients for strategic and executional needs 

• Resolve business/client challenges through mature leadership; escalating client difficulties appropriately to both internal Account and external client representatives 

• Consistently manage projects and assignments independently and proactively and creatively resolve roadblocks along the way 

• Accomplish tasks thoughtfully and work collaboratively towards common goals 

Qualifications 

• Bachelor’s degree, or equivalent experience 

• Preferably 2+ years account management experience 

• Preferably 1+ years creative agency experience 

• Ability to multi-task and thrive in a fast-paced environment 

• A strategic mindset, with a desire to learn and grow 

• Experience in Microsoft Office 

• Strong attention to detail and quality 

• Ability to solve problems creatively 

• Strong writing skills; effectively writes clear, concise, internal and client communications 

• Strong communication skills 

• Basic financial understanding of P&L, invoicing, margin maintenance, and budget management 

• Committed to personal growth; continually seeks opportunities for skill development and professional advancement through self-guided learning and process optimizations

The anticipated salary range for this position is $51,000 - $83,375. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visitwww.dentsubenefitsplus.com.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.