Account Manager

Noyo is the leading benefits infrastructure company, enabling seamless data connectivity across the benefits ecosystem. We believe every person should have access to great benefits that are easy to understand, easy to use, and have them covered when they need it most.
In service of that mission, we provide modern infrastructure to power the next generation of consumer health and benefits experiences. Like Stripe in payments and Plaid in financial services, Noyo makes it possible for developers to embed benefits into any app.
We are a rapidly-growing technology company backed by the best investors in Silicon Valley, and we are building a team of ambitious and creative people looking to change the face of benefits.
Noyo is a distributed team with employees across the United States. We have an office in San Francisco, and are currently giving preference to candidates who are located in the SF Bay Area.

What You'll Be Responsible For

• Account Managers at Noyo are responsible for managing the strategic partnership, retention, renewals and expansions of existing Noyo accounts by crafting compelling expansion and ROI stories. You will act as the customer’s key strategic partner, driving growth and expansion of their reliance on Noyo as a key vendor to their overall business success.
• You will successfully turn your customers into Noyo evangelists that actively help expand the Noyo network by bringing on new connections and pushing existing connections for more growth and retention. 
• You will produce and present annual planning material and semi-annual meeting material that includes account growth metrics, SLA reporting, strategic initiatives, and broader marketplace analysis.
• You will proactively maintain the records in Noyo’s CRM to track new business and renewal workflows.
• You'll assist with customer appreciation efforts, forecast and execute growth plans for your accounts, and lead contract renewal and expansion negotiations to achieve your desired revenue outcomes.
• You will occasionally plan and coordinate in-person customer meetings, bringing key members of the Noyo team with you. You'll also attend industry conferences and tradeshows to maintain valuable industry knowledge and network with customers and prospects.

What You’ll Be Collaborating On:

• You will partner with the Customer Experience (CX) team to drive customer product adoption and improve internal and external operational processes, ensuring our connections are efficient and scalable.
• You will identify areas of opportunity and growth, assembling compelling growth stories for both our customers and internal audiences.
• You will manage …