Account Manager

Join us on a rewarding journey at Vynca!  We provide home-based palliative care to adults and children with serious illnesses and complex psychosocial needs.  We work alongside primary care and specialty physicians to provide much-needed support to relieve suffering and improve quality of life.  Our physician-led integrated care team includes physicians, nurse practitioners, social workers, care managers, care coordinators, and chaplains.  We use technology and analytics to help our team offer superior care experiences for our patients.  

We’re not just a team; we're a close-knit community.  Our commitment to caring for each other and those we serve sets us apart.  Our core values of Excellence, Compassion, Curiosity, and Integrity guide us each day. Join us and make a profound difference in the lives of individuals and families.  

At Vynca, our mission is to give our patients more quality days at home.  

We're seeking an exceptional account management professional to join our team. Under the direction of the Director of Account Management, the Account Manager will serve a pivotal role in managing short and long-term projects centered around client success and satisfaction, reporting enhancements, and establishing effective internal workflows for providing high-quality care and services to our current and new clients. Through your efforts, you will help clients realize cost savings, improve clinical outcomes, and increase patient satisfaction through Vynca’s Supportive Care and Enhanced Care Management services.

While this position is remote, you must be available to work 8:30-5PM Pacific Time.

Key Responsibilities:

• Develop a deep understanding of Vynca solutions and understand how they fit into the healthcare landscape and our client's needs
• Maintain a working knowledge of marketing, sales, and account management functions and an understanding of how each function works together to meet the needs of clients
• Work within the Account Management team to ensure KPIs are being met
• Organize internal stakeholders to ensure the successful completion of critical account set-up activities
• Communicate with external clients on implementation activities, requirements, and timelines
• Lead monthly client data review meetings for Supportive Care and Enhanced Care Management clients
• Act as the liaison between the client and Vynca to ensure all needs are being met as they relate to data, operations, and satisfaction
• Maintain accurate client records, keeping track of any contract updates and renewals
• Maintain a working knowledge of Vynca’s technology and service offerings
• Support assigned supervisor to complete other tasks as assigned, ongoing
• Coordinate across multiple departments on a variety of projects

Qualifications:

Minimum

• Bachelor’s degree, preferred. 
• 2+ years of work experience in a customer-facing role within the Healthcare industry
• Experience successfully managing and exceeding customer expectations
• Ability to assemble a compelling story in a deck using Google Slides or PowerPoint
• Exceptional time management, prioritization, organizational and collaborative skills
• Self-motivated, enthusiastic & positive attitude
• Desire to learn and grow within a dynamic, high-growth, and fast-paced environment
• Driven to win and to hit assigned quantitative goals
• Strong written and verbal communication skills 
• Great attention to detail and organizational skills
• Previous experience working in a remote capacity, highly preferred
• Ability to work independently

Preferred

• 3-4 years of Healthcare industry experience
• Proficiency in Microsoft Excel data analysis tools
• Experience with Google Drive and Google software (Google Slides, docs, etc.)
• Understanding of Salesforce or similar CRM software functions

Compensation and benefits

• Salary Range: $70,000 - $80,000 annually, based on factors such as experience, skills, location, company needs, and market demands.
• Benefits: We believe great humans deserve great benefits! At Vynca, you’ll enjoy medical, dental, and vision insurance, income protection, PTO, company holidays, a 401k plan, and access to various wellness benefits.

Additional information

• Background Screening: Employment is contingent on a background check, which may include a drug test, health screenings, and reference checks, depending on the role.
• Job Scope: This description is not exhaustive; additional duties and responsibilities may be assigned.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: Vynca Inc. is committed to diversity and inclusion, valuing applicants of all backgrounds, regardless of race, color, religion, gender identity, sexual orientation, veteran status, disability, or other protected status under the law.