Account Manager

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As an Institutional Account Manager, you’ll join a dynamic, collaborative team of passionate professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients including corporations, allocators and venture capital investors. Diligent, empathetic, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading and Prime organization as we help build the crypto economy.

What you’ll be doing (ie. job duties):

• As an Account Manager I, you will be responsible for independently managing a book of Coinbase Institutional’s highest priority clients.  You will also partner with Senior Account managers to help support large and complex relationships across client segments including Allocators and Corporates. This role will work closely with sales coverage, prime operations, onboarding and other key partners across the Institutional team. 
• Manage client escalations in a timely and effective manner, with clear communication to AM Leadership when appropriate
• Provide a best in class experience for our clients through effective partner management, conclusive prioritization, and efficient execution across institutional teams
• Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite efficiently
• Effectively triage, manage and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists
• Facilitate prospect and client demo calls, serving as subject matter specialist on product features in partnership with sales partners
• Distill client feedback to internal teams including Operations, Engineering and Product when surfacing bugs, incidents, and product feedback

What we look for in you (ie. job requirements):

• Collaborative, team- oriented with a strong sense of ownership and urgency for one’s clients
• Exceptional communication skills, both verbal and written
• Ability to form strong and lasting relationships with clients and internal teammates

Nice to haves:

• Digital Assets experience & knowledge
• Prior Prime Brokerage experience
• Prior Account/Relationship Management experience

Job #: P60040

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).Pay Range: $126,225—$148,500 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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