FreshRemote.Work

Account Manager - Remote CA - R1

Manage assigned book of client business, serving as an advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.

Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings. Function as primary service contact to achieve and maintain high satisfaction levels and client retention

Market the value of programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives

In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies

Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base

Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client

Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements

Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)

Collaboratively manage client and member communication strategies and collateral deployment

Responsible for report compilation and distribution

Interpret reporting requirements and successfully position those reports to clients

Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically has the following skills or abilities:

College degree in Business Administration or related field, or equivalent experience

2+ years of account management experience and/or client service experience

Effective interpersonal and communication skills with ability to influence internal and external business partners

Experience participating in client-related project teams

Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs

Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment

Proven ability to adapt to change quickly and work effectively within an agile environment

Proven problem-identification and solving capabilities

Knowledge of insurance platform technologies

#LI-REMOTE

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here

Salary Ranges: $51,000.00 - $85,500.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. 

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Job Profile

Benefits/Perks

Bonuses Commissions Eligible bonuses and commissions VSP Vision benefits

Skills

Account management Client service Communication Communication Strategies Compliance Information security Interpersonal Marketing Privacy Problem-solving Project Management

Tasks
  • Develop account plans
  • Facilitate client-related initiatives
  • Interpret and distribute reports
  • Manage client relationships
  • Market products and services
  • Support strategic initiatives
Experience

2+ years

Education

Business Business Administration Marketing Related Field