Account Manager

Manage assigned book of client business, serving as an advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.

Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings. Function as primary service contact to achieve and maintain high satisfaction levels and client retention

Market the value of programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives

In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies

Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base

Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client

Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements

Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)

Collaboratively manage client and member communication strategies and collateral deployment

Responsible for report compilation and distribution

Interpret reporting requirements and successfully position those reports to clients

Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically has the following skills or abilities:

College degree in Business Administration or related field, or equivalent experience

2+ years of account management experience and/or client service experience

Effective interpersonal and communication skills with ability to influence internal and external business partners

Experience participating in client-related project teams

Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs

Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment

Proven ability to adapt to change quickly and work effectively within an agile environment

Proven problem-identification and solving capabilities

Knowledge of insurance platform technologies

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined …