Account Manager
Remote CA - R1
Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings. Function as primary service contact to achieve and maintain high satisfaction levels and client retention
Market the value of programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives
In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements
Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Collaboratively manage client and member communication strategies and collateral deployment
Responsible for report compilation and distribution
Interpret reporting requirements and successfully position those reports to clients
Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed
Job Specifications
Typically has the following skills or abilities:
College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem-identification and solving capabilities
Knowledge of insurance platform technologies
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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined …
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Benefits/PerksBonuses Commissions Eligible bonuses and commissions VSP Vision benefits
Tasks- Develop account plans
- Manage client relationships
- Support strategic initiatives
Account management Client service Communication Communication Strategies Compliance Information security Interpersonal Marketing Privacy Problem-solving Project Management
Education