Account Manager

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description

You will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for our clients leveraging strong account management skills. You are in daily contact with clients as well as internal SME's. You're a key resource on the client teams to ensure the quality of client deliverables from across various Merkle business units.

Responsibilities:

You'll manage the day-to-day execution of our clients' marketing strategies. You're the key point person for deliverables for both the internal Merkle team and clients for tactical delivery or account status. By ensuring marketing and support activities are executed, you directly impact the success of our clients and Merkle.

Qualifications

• Bachelor's degree required
• 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of:
• Online and offline creative development and production
• Digital Marketing
• Multi-channel/Integrated Marketing
• Campaign management of large, complex email initiatives
• Operations Management, including leading status calls and traffic management of campaigns and resource capacity
• Relationship/Client Management
• Familiarity with Salesforce Marketing Cloud, including Email Studio, Content Builder and Journey Builder

100% remote, reporting to head of delivery.

Additional Information

The anticipated salary range for this position is $68,000 - $110,400. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

#LI-JH2 #LI-Remote

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of …