Account Manager - Commercial & Industrial Manufacturing (West Region)

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Account Manager - Commercial & Industrial Manufacturing

Company: Hitachi Global Air Power  

Location: Remote – West US

Status: Full-time 

The Company

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company’s consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.

Hitachi Global Air Power (HGAP) is a unit of Hitachi Industrial Equipment Systems — a subsidiary of Hitachi — that operates factories in Michigan City, IN (headquarters) and Suzhou, China and sales offices located in Europe, Australia, Southeast Asia and South and Latin America.

HGAP’s compressed air solutions power manufacturing operations worldwide; from food and beverage, to pharmaceuticals and computer chips. Its portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

Hitachi Global Air Power offers a full range of integrated compressed air solutions including:

• Oil Flooded Industrial Air Compressors

• Oil Free Air Compressors

• Portable Air Compressors

• Aftermarket OEM parts and fluids

This product portfolio is engineered to provide ultra-high efficiency compressed air products and connected solutions that help achieve more energy savings and operational efficiencies. You can visit Hitachi Global Air Power to find out more.

Summary: 

As the Aftermarket Account Manager at Hitachi Global Air Power, you'll play a vital role in driving our growth trajectory and ensuring customer satisfaction within the stationary equipment sector for the Hitachi Global Air Power brand of air compressors. Your primary objectives will revolve around driving growth in aftermarket sales, fostering strong partnerships with our distributors and partners, and maintaining customer satisfaction post-purchase.  

Responsibilities:

• Collaborate closely with distributors and customers to aggressively grow aftermarket sales in alignment with growth targets.

• Lead the execution of sales programs and events to drive engagement and revenue.

• Develop comprehensive annual aftermarket sales strategies for various regions, offering strategic guidance for goal attainment.

• Analyze regional sales performance and devise corrective measures to address any challenges and ensure continued growth.

• Act as a trusted advisor to distributors and channel partners, providing insights and recommendations to help them maximize parts sales opportunities.

• Equip distributors and channel partners with the necessary sales tools, resources, and marketing materials to effectively promote aftermarket parts to their customers.

• Strategic and tactical coordination with the stationary equipment sales team to ensure alignment and synergy.

• Act as the primary liaison for gathering customer and partner feedback, providing valuable insights to relevant teams.

• Devise strategies for partners, including parts and service programs tailored to enhance customer satisfaction.

• Conduct aftermarket sales training sessions to equip partners with the necessary skills for effective sales and service.

• Set and monitor service training objectives with distributors and partners, addressing any skills gaps as needed.

• Utilize data analysis to identify areas for improvement and develop strategies to regain lost customers.

• Introduce innovative initiatives to drive post-sales growth and customer retention.

• Develop stocking plans for parts inventory based on regional market demands.

• Act as the key interface between partners and our customer service team to resolve post-sales issues promptly.

• Ensure warranty protocols are understood and properly implemented for efficient and effective response when needed.

• Generate regular reports and analyses to evaluate performance, identify areas for growth, and inform strategic decision-making  

Qualifications: 

Education:

• Bachelor of Science Degree in Business, Engineering, Technical, or related field strongly preferred. Equivalent field experience will be considered for the right candidate.

Professional experience:

• 5 or more years of relevant experience in Business, Sales, Technical, and/or Marketing fields. Consideration will be given for significant experience as former air compressor field service technicians/mechanics.

• Air compressor or other industrial rotary equipment sales or service experience is highly preferred.

• Technical and/or service and support background, particularly in industrial field service support and troubleshooting is preferred.

• Experience cross-functionally, building trust and applying influence within an independent distribution network of companies is a plus.

• Experience developing sales action plans, KPIs and holding others accountable to achieve results is required.

• Must be comfortable communicating/training technical concepts to groups of peers.

• Must be comfortable with regular travel.

• PC Proficiency with emphasis on Microsoft office programs Key behaviors:

• Highly motivated with ability to plan and execute goals.

• Data analysis and report generation.

• Scheduling, planning, and organization are key.

• Working independently, based on home office with 40-60% regular travel. 

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

For residents of New York City, New York, California, and Washington state only, as required under applicable pay transparency laws, the expected salary range for this position if filled remotely is $92,000-$118,000. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. Queries other than accommodation requests will not be responded to.