Account Manager | $50K-$60K + Remote + Benefits | Award Winning Managed Services Provider

Company Description

You MUST be a US Citizen and have your Green Card or Long-Term Visa to apply to this position. This role can be fully remote but for the first 2-4 weeks or upwards to 2 months max, you must be able to commute to our offices in Springfield, Delaware County, PA for onboarding.

Our client is an award-winning managed services provider (MSP) placed in the Philadelphia 100 for 6 consecutive years. Our client is not just building products, they’re crafting experiences that redefine the way people interact with technology. They design, implement, and support innovative solutions across platforms such as Managed IT Services Network Infrastructure, Hosted Phone Systems, IP Video Surveillance, Cloud Hosted Services, Access Control, Carrier Services, and more.

This is an exciting career growth opportunity - our client provides opportunities for skill enhancement, mentorship programs, and a clear path for career advancement within the organization. Your voice matters and they believe in fostering an environment where creativity, collaboration, and curiosity flourish.

Benefits & compensation

• Fully Funded Health Insurance Plan (Free Insurance!).
• Healthcare Savings Account & Reimbursement Account.
• Company Funded Life Insurance Plan ($15,000 per employee – at $0 cost to employee)
• Up to $100,000 Life Insurance w/o Physical Exam.
• Dental Insurance included + Optional low-cost Vision Insurance + Additional Supplemental Insurance Options.
• 401(k) & 401(k) matching (no vesting delay – 100% vested at time of contribution).
• PTO + employee discounts + referral program and other bonus programs.
• Crewhu (Employee Recognition Program).

Job Description

We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. You will be responsible for maintaining the client’s overall level of satisfaction with all our services. You will also handle a set client list for their day-to-day service requests as well as the pricing and equipment selection for both major and minor projects. Other responsibilities include:

• Serve as primary technical and sales liaison between us and our clients. 
• Manage the Client’s technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed.
• Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports.
• Develop relationships with technical product vendors to build product sales and support capabilities. 
• Overseeing onboarding and offboarding of customer assets in regard to operational service delivery and contract maintenance.
• Prepare and present project, service, and product quotes for clients.
• Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.

Qualifications

• 2-4+ years of account management experience preferably with an MSP or IT services industry background.
• Experience with technology as well as a high-level understanding of server and network environments.
• Ability to multi-task and manage numerous concurrent priorities and deadlines.
• Proficient with audits, spreadsheets, and other productivity software.
• Must have experience using the Microsoft Office suite.
• Communicate effectively in both business and technical contexts, through verbal and written mediums.
• High level of professionalism including confidentiality, courtesy, fairness, personal integrity, and respect for others.
• Basic technical and troubleshooting knowledge is a bonus.
• Entrepreneurial self-starter who can thrive in the fast-paced, dynamic environment of their collaborative start-up culture.
• Ability to think critically and creatively to contribute to a dynamic and collaborative team environment.

Additional Information

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.