Account Executive
US, Virtual, NOAM
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Account Executive (Remote)
Full time, United States
In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.
As an Account Executive, you will
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Monitor customer feedback to identify and resolve issues
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Review and resolve discrepancies, i.e. credit card reconciliation
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Work with customers to either develop a business plan or support the execution of the plan, when applicable
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Experience in Quality/Account management methodology and Customer Service
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Working with CRM tools and thorough knowledge of appropriate technology enablers
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Analyze and develop plans specific to client needs from a project experience standpoint
About you
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Knowledge of project management and BCD Travel Products and Services
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Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
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Good command of the English language
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Knowledgeable in client technology tools
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You have a College, Associate, or University degree or equivalent experience
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
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Flexible working hours and work-from-home or remote opportunities
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Opportunities to grow your skillset and career
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Generous vacation days so you can rest and recharge
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A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
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Travel industry professional perks and discounts
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Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!
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An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Account Executive is between $53,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.
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ApplyJob Profile
RestrictionsVirtual
Benefits/PerksCompensation package Flexible working Flexible working hours Fully remote Generous vacation days Inclusive work environment Mental, physical, and financial wellbeing tools Professional perks and discounts Travel industry professional perks and discounts Travel perks Wellbeing tools Work From Anywhere program Work from home options Work-from-home or remote opportunities
Tasks- Business plan development
- Customer feedback monitoring
- Customer Service
- Manage accounts
- Project management
Account management Business Planning Client technology tools CRM Tools Customer service Data analysis Financial Acumen Project Management Quality Management Travel Industry Travel industry knowledge Travel Management
Experience3 years
EducationAssociate degree College degree Equivalent experience University Degree
Timezones