Account Director

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings. 

Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.

We are driven to create quality real-world data in ophthalmology, neurology and urology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.

Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT , VA, WA, Washington, D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply. 

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Position Overview:
As an account director on the commercial services and operations team, you will work on building irreplaceable relationships with customers to enable the smooth and efficient running of their experience on a daily basis. This role requires a sharp analytical mind, client management and organizational skills, resourcefulness, and a passion for addressing challenging problems with commercial customers.

Key Responsibilities:

• Develop relationships with large life science customers; retain and exceed customer expectations.
• Lead implementation of complex RWE studies and DaaS data linkage programs 
• Lead annual renewal process and targeted relationship-based upsell efforts 
• Understand how customers interact with Verana Health products and identify their needs, challenges and ideas
• Design, implement and document strategies to drive customer engagement
• This is a highly cross-functional role, focused on working with …