Account Coordinator - ASO Team

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

We are looking for an Account/Marketing Coordinator to join our dynamic ASO Team. Gummicube, a division of Airship, works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This is a full-time position with great benefits, where successful candidates can have a huge impact on our business and can become key players on our team.

Key Responsibilities

Project Management & Coordination:

• Manage existing client accounts, campaigns and client requests
• Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
• Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
• Provide clear and timely responses to emails from clients and internal teams
• Present deliverables and analyses to clients confidently and accurately

App Store Optimization (ASO) Usage:

• Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
• Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
• Accurately answer questions and/or direct clients to the correct avenue within the company
• Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
• Analyze results and identify areas for improvement

Client Retention & Relationship Growth:

• Retain clients and grow existing accounts for possible expansion of relationship
• Identify potential and strategic growth within existing accounts …