Absence & Compliance Consultant - Remote

You will spend your day evaluating and resolving customer inquiries, working with the PFML/FMLA claims teams, and coordinating reporting across multiple products. You will serve as a point of contact across multiple product lines and business areas to support and enhance our customers’ leave experience. The impact you will make in this role will be based on the strength of these relationships and an ability to utilize independent judgement, critical thinking and solution-oriented creativity to meet the clients needs. 

WHAT WE CAN OFFER YOU:

• Estimated Salary (Levels have variable responsibilities and qualifications):  
  • Absence & Compliance Consultant: $60,000 - $70,000 plus annual bonus opportunity  
  • Senior Group Claims Consultant: $75,000 -$80,000 plus annual bonus opportunity 
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Has and/or acquires product knowledge in all areas of the business: PFML and/or FMLA/Absence Management experience. With this knowledge, acts as a liaison for Absence management and manages relationships with the Field, Brokers and clients to ensure the scope and quality of services are met. 
• Delve into customer concerns and complaints regarding Claims and our entire range of products, providing complete ownership of the issue at hand for our Brokers and Clients. Take the lead in orchestrating and driving issue resolution from start to finish. 
• You will provide high quality and thorough customer service and provides excellent service recovery, to include investigating service complaints and turning complaint/error situations into an advantage, owning the responses to questions and concerns while delivering service from a total need level and using every contact as an …